OakFurnitureLand.co.uk Reviews - www.oakfurnitureland.co.uk

DC2 Viscount Way, South Marston Industrial Estate, Swindon, SN3 4TN
★★★★★
4.6 / 5
93% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Description (provided by business)

Oak Furniture Land is the UK's largest retailer of solid hardwood furniture. All our furniture is handcrafted from premium grade solid hardwood using traditional methods, such as the dovetail joints on every drawer. We never skimp on materials and we never use veneers, MDF or chipboard in any of our products. Free delivery - 7 day no-quibble money back guarantee - Finance options available

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OakFurnitureLand.co.uk www.oakfurnitureland.co.uk

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★☆☆☆☆

“polite and understanding customers service but ineffective”

Written on: 18/06/2013

a repeat customer of oakfurnitureland, the initial purchases had teething problems but were sorted out. however recent purchases have been of poor manufacturing quality. now on to 4th dining room table. customer service while polite you get the impression they are going through a script with no allowable deviations for exceptional problems. if i did not have an extensive range of furniture the same style i would give up and ask for refund… Read Full Review

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★☆☆☆☆

“We purchased a dinning table and 8 chairs. 6 out of 8...”

Written on: 17/06/2013 by DJChappers (2 reviews written)

We purchased a dinning table and 8 chairs. 6 out of 8 chairs needed repairing by HomeServe (who where very good). Table no. 3 has been delivered which is by the far the worst - despite assurances that it would be checked before it was delivered. It has a massive dent, chips on the corners and one edge looks like it's been scraped along the floor leaving it splintered. Pictures were sent showing clearly the damage and have just received a call to say that they will not replace it! Overall I… Read Full Review

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★★★★★

“Coffee table purchase”

Written on: 17/06/2013 by jeff westwood (3 reviews written)

Great design coffee table, extremely well made, with the added bonus of four good-sized drawers. Oakfurnitureland gave first class service, absolutely hassle free. Delivery team were most helpful and, 'bang on time'! All in all a great experience, many thanks… Read Full Review

Ofl_Customer_Relations_Team's Response to jeff westwood's Review

Written on: 08/07/2013

Hi,

Thank you for taking the time to share your great experience with us.

I am glad to see it was an enjoyable one.

Should you require any further assistance then please do not hesitate to contact us.

Many Thanks

Richard Campbell
Customer Relations

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★★★★★

“What an experience”

Written on: 13/06/2013 by Moorefield (2 reviews written)

What an experience! From the salesmen to the delivery men we would like to say a big thank you the salesmen were helpful but not pushy the after sales was spot on arranging delivery following it up with phone calls and e-mails the delivery men were brilliant phoning to tell us when they would arrive the sideboard was packed really well and there was no damage to the packaging a big well done. I have never had such good service. And all done in less than a week keep up the good service it is a… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 12/06/2013 by Feathers09 (1 review written)

From first contact with this web site and company Oak Furniture Land everything went extremely smoothly. Ordering was completed pleasantly and efficiently. Delivery was for 12th June today - I've had my furniture for a week!!! it arrived without any hitches was left in my garage enclosed in a pallet. Not a scratch or damage in sight. Have recommended to various friends. Excellent service will use again… Read Full Review

Ofl_Customer_Relations_Team's Response to Feathers09's Review

Written on: 08/07/2013

Hi There,

Thank you for taking the time to share your great experience with us.

I am glad to see it was an enjoyable one.

Should you require any further assistance then please do not hesitate to contact us.

Many Thanks

Richard Campbell
Customer Relations

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★★★★★

“What an Experiance!”

Written on: 12/06/2013 by Moorefield (2 reviews written)

What an experience! From the salesmen to the delivery men we would like to say a big thank you. The salesmen were helpful but not pushy the after sales was spot on arranging delivery following it up with phone calls and e-mails the delivery men were brilliant phoning to tell us when they would arrive. The sideboard was packed really well and there was no damage to the packaging a big well done I have never had such good service. And all done in less than a week keep up the good service it is a… Read Full Review

Ofl_Customer_Relations_Team's Response to Moorefield's Review

Written on: 08/07/2013

Hi There,

Thank you for taking the time to share your great experience with us.

I am glad to see it was an enjoyable one.

Should you require any further assistance then please do not hesitate to contact us.

Many Thanks

Richard Campbell
Customer Relations

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★★★★★

“Oak Furniture Land Rustic Range fab furniture!”

Written on: 12/06/2013 by SuzanneStevens (1 review written)

After weeks of searching the internet, reading reviews and deliberating, I ordered the TV corner unit, lamp table and book case from the Rustic range and 3 days later they were standing proud in my living room. I cannot fault the customer service I received from Oak Furniture Land. As soon as I ordered online I received email confirmation of my order and could keep track of its progress on the website. I received a phone call about 1 hour after ordering to arrange delivery on a day of my… Read Full Review

Ofl_Customer_Relations_Team's Response to SuzanneStevens's Review

Written on: 08/07/2013

Hi There,

Thank you for taking the time to share your great experience with us.

I am glad to see it was an enjoyable one.

Should you require any further assistance then please do not hesitate to contact us.

Many Thanks

Richard Campbell
Customer Relations

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★★★★★

“Nero Desk”

Written on: 12/06/2013 by KeithEdmunds (1 review written)

My first order from Oakfurnitureland and I have been totally impressed from start to finish. Easy to use website, great prices, excellent communication and prompt delivery. All round first class service I will certainly tell others… Read Full Review

Ofl_Customer_Relations_Team's Response to KeithEdmunds's Review

Written on: 08/07/2013

Hi There,

Thank you for taking the time to share your great experience with us.

I am glad to see it was an enjoyable one.

Should you require any further assistance then please do not hesitate to contact us.

Many Thanks

Richard Campbell
Customer Relations

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★★☆☆☆

“Poor Quality and Wrong supply”

Written on: 12/06/2013

I bought breakfast table £599 on sale for £199+35. By looking at the quality it should have been £199 +35 all along, how on earth it was £599. Supplied wrong size, refused return because i assembled without checking the size. Finally with a great struggle had £70 refund. Poor quality and customer service, incorrect goods supply, still showing wrong size on their web. My table supposed to be 800mm wide but it was 750mm supplied. avoid this company… Read Full Review

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★★★★★

“its a good experiance”

Written on: 11/06/2013 by beenie66 (1 review written)

it is the third time i have ordered online for my home , first time it was for my dining room table chairs small console table and nest and telephone tables, they arrived on time within the time i was stated very good service. The second order was my bedroom furniture in the Orick design very very nice once again no problems , no problems good delivery service, thats when i decided to renew our television table and lamp table that Oak furniture is the only place to go ,no brainer… Read Full Review

Ofl_Customer_Relations_Team's Response to beenie66's Review

Written on: 08/07/2013

Hi There,

Thank you for taking the time to share your great experience with us.

I am glad to see it was an enjoyable one.

Should you require any further assistance then please do not hesitate to contact us.

Many Thanks

Richard Campbell
Customer Relations

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★☆☆☆☆

“Don't go near and if you have to use a CREDIT CARD”

Written on: 07/06/2013 by andysk (1 review written)

Ordered 3 items - one was damaged and the other was not of a standard I or others amongst family and friends felt was good enoughtlooked like a hammer had been taken to one corner of the unit - : they refused to accept the latter could be returned without a £50 charge as they disputed that the finish was not up to scratch - took 5 weeks, threat of legala ction and raising a dispute over the payment with credit card firm AND a visit from a Homeserve furniture chap to confirm there was a fault… Read Full Review

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★★★★★

“Cannot praise enough.”

Written on: 07/06/2013 by Rhubarb23 (1 review written)

I would recommend Oak Furnitureland to anyone considering a furniture purchase. Their website is easy to navigate, with an excellent selection of furniture. Once ordered you are notified very quickly of a delivery date, followed up just in advance of delivery, of an approximate time slot for that delivery. The actual delivery of your item completes the excellent customer service package, making the whole experience of buying from Oak Furnitureland exceptional… Read Full Review

Ofl_Customer_Relations_Team's Response to Rhubarb23's Review

Written on: 08/07/2013

Hi There,

Thank you for taking the time to share your great experience with us.

I am glad to see it was an enjoyable one.

Should you require any further assistance then please do not hesitate to contact us.

Many Thanks

Richard Campbell
Customer Relations

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★★★★★

“No pushy sales technique”

Written on: 05/06/2013

I was really impressed when I went to the Milton Keynes store to buy some oak furniture. I'd been in several times before but not purchased but was satisfied the quality was top class. This time I went to buy. I was served by Doady who I had spoken to before several times. One of my pet hates is pushy, hard sell salesmen. What I liked about his sales technique is he was very enthusiastic about the product, but allowed the quality of the product to sell itself. I am entirely happy I made… Read Full Review

Ofl_Customer_Relations_Team's Comment

Written on: 08/07/2013

Hi There,

Thank you for taking the time to share your great experience with us.

I am glad to see it was an enjoyable one.

Should you require any further assistance then please do not hesitate to contact us.

Many Thanks

Richard Campbell
Customer Relations

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★★★★★

“Fantastic service”

Written on: 04/06/2013

Guys that delivered furniture very helpful and polite, very pleased with furniture would recommend to a friend… Read Full Review

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★★★★★

“Quality, quality, quality”

Written on: 03/06/2013 by amberlight (1 review written)

Have recentley taken delivery of an oak table and chairs, and were astonished by the fantastic quality of this product. We will centainly be using your Company again and will certainly reconmend Oakland Furniture to our large circle of family and friends, many thanks once more, keep up the good work… Read Full Review

Ofl_Customer_Relations_Team's Response to amberlight's Review

Written on: 08/07/2013

Hi There,

Thank you for taking the time to share your great experience with us.

I am glad to see it was an enjoyable one.

Should you require any further assistance then please do not hesitate to contact us.

Many Thanks

Richard Campbell
Customer Relations

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★★★★★

“Superb after sales service”

Written on: 03/06/2013 by kilcadzow (1 review written)

I wish to congratulate Oak Furniture Land on their superb after sales service. From the first phone call to the After Sales Department to report slight damage to a piece of bedroom furniture - the matter was dealt with quickly, efficiently and pleasantly with no false promises and no passing the buck. Their reassurance was genuine and the satisfactory outcome restored confidence that there are still companies which value their customers and treat them with respect and courtesy. Well done Oak… Read Full Review

Ofl_Customer_Relations_Team's Response to kilcadzow's Review

Written on: 08/07/2013

Hi There,

Thank you for taking the time to share your great experience with us.

I am glad to see it was an enjoyable one.

Should you require any further assistance then please do not hesitate to contact us.

Many Thanks

Richard Campbell
Customer Relations

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★★★★★

“Fantastic Furniture - Brilliant Service”

Written on: 03/06/2013 by tbpritchard (1 review written)

We have just updated our lounge - after visiting all the local big named retail shops who were more interested in getting us to sign the dotted line before the "weekend offers" ended we nearly gave up!! Went on line, found OakFurnitureLand.co.uk. Brilliant site, so easy to use and chose the Rustic Oak range. As we had never purchased anything from Internet before, without seeing goods - contacted them by phone. Spoke to Maureen who answered all our queries, she gave us her personal number in… Read Full Review

Ofl_Customer_Relations_Team's Response to tbpritchard's Review

Written on: 08/07/2013

Hi There,

Thank you for taking the time to share your great experience with us.

I am glad to see it was an enjoyable one.

Should you require any further assistance then please do not hesitate to contact us.

Many Thanks

Richard Campbell
Customer Relations

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★★★★★

“The Helpful Irishmen”

Written on: 03/06/2013 by mobroomfield (2 reviews written)

I had three heavy oak dressing tables and three heavy oak chests of drawers delivered to upstairs bedrooms without one word of complaint. The men were very cheery and the delivery was supposed to be between 2.30 & 5.30 in fact they arrived at 1.45. I have had deliveries before from OakFurnitureLand and it is always on time with courteous drivers. I would certainly recommend this company to anyone needing to buy good solid furniture… Read Full Review

Ofl_Customer_Relations_Team's Response to mobroomfield's Review

Written on: 08/07/2013

Hi There,

Thank you for taking the time to share your great experience with us.

I am glad to see it was an enjoyable one.

Should you require any further assistance then please do not hesitate to contact us.

Many Thanks

Richard Campbell
Customer Relations

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★★★★★

“so helpfull”

Written on: 03/06/2013 by tanaway55 (1 review written)

i cant thank krean at oakfurnitureland in yoevil so helpfull and careing order on the sunday here on the friday… Read Full Review

Ofl_Customer_Relations_Team's Response to tanaway55's Review

Written on: 08/07/2013

Hi There,

Thank you for the wonderful feedback. It really is appreciated.

I am pleased to see it was an enjoyable experience.

Should you require any further information then please do not hesitate to contact us.

Many Thanks

Richard Campbell
Customer Relations

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★☆☆☆☆

“Worst quality and poor customer service”

Written on: 03/06/2013

Oak furniture land, Don't touch this company. Quality of some ranges extremely poor. Badly fitting doors, drawers, missing screws, poor joints and uneven shelves. Zero assistance or sympathy from oak furniture land customer service Steer clear of oak furniture land … Read Full Review

Ofl_Customer_Relations_Team's Comment

Written on: 08/07/2013

Hi There,

I am sorry to see you have been unhappy with us recently.

If there is anything we can do to help then please do not hesitate to contact us directly.

Kind Regards

Richard Campbell
Customer Relations

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