OakFurnitureLand.co.uk Reviews - www.oakfurnitureland.co.uk

DC2 Viscount Way, South Marston Industrial Estate, Swindon, SN3 4TN
★★★★★
4.6 / 5
93.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Description (provided by business)

Oak Furniture Land is the UK's largest retailer of solid hardwood furniture. All our furniture is handcrafted from premium grade solid hardwood using traditional methods, such as the dovetail joints on every drawer. We never skimp on materials and we never use veneers, MDF or chipboard in any of our products. Free delivery - 7 day no-quibble money back guarantee - Finance options available

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OakFurnitureLand.co.uk www.oakfurnitureland.co.uk

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★★★★★

“Excellent Service”

Written on: 29/07/2013 by barneybsurfer (1 review written)

Just taken delivery of our large order of Rustic Furniture and I would like to congratulate you on your service end to end from the show room, through ordering, order tracking and delivery. All went completely to plan and arrived well packed and was placed where we asked. It all looks as good as it did in the show room and is really well made. I would not hesitate to recommend you to others and thank you for a great service… Read Full Review

Ofl_Customer_Relations_Team's Response to barneybsurfer's Review

Written on: 30/07/2013

Hi,

Thank you for your feedback, It is great to see we are living up to expectations.

Feel free to come back any time you need some more good quality furniture.

Kind Regards

Richard Campbell
Customer Relations

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★★★★★

“A VISIT TO THE STORE WITH HELPFUL PEOPLE”

Written on: 29/07/2013 by Margarett616 (1 review written)

Visited THE store in Brighton today, Jason was great from the time we walked in, left us to browse at our own time and offered help when we needed some advice. even managed the free mirror thanks Jason. I know I will be back. just waiting for the furniture's arrival… Read Full Review

Ofl_Customer_Relations_Team's Response to Margarett616's Review

Written on: 30/07/2013

Hi,

Thank you for the wonderful feedback. It is really appreciated.

I am happy to see you have had a great experience and he has helped make this happen.

Should you need anything else then please do not hesitate to contact us.

Kind Regards

Richard Campbell
Customer Relations

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★☆☆☆☆

“STAY CLEAR OF OAK FURNITURELAND!”

Written on: 29/07/2013 by Kazeebs (1 review written)

I Ordered 5 items of furniture from Oak Furnitureland totalling to just under £2000. The items were all delivered and just dumped in my living room, all boxed up and nothing checked and we had to put the dining table together ourselves! 4 out of the 5 items were either damaged or faulty in some way! I contacted Customer Service, who were apologetic and said they would get someone out to look at it asap. A furniture repairer came and repaired the dining table (3 of the chairs were still… Read Full Review

Ofl_Customer_Relations_Team's Response to Kazeebs's Review

Written on: 30/07/2013

Hi,

I am sorry to see you have not had a great experience.

We are very keen to get this investigated for you.

Please can you contact our Customer Relations Department so we can look into this.

Kind Regards

Richard Campbell
Customer Relations

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★★★★★

“Excellent service throughout”

Written on: 28/07/2013

We went to Oakfurnitureland to buy a dining room table and chairs and were very impressed with the sale room staff. They were polite, friendly and knowledgeable but not in any way pushy. We ended up buying a mirror and sideboard as well because it was such good value. We were texted a 3 hour time slot for delivery so we weren't sat in all day waiting and the driver phoned 30 mins before arriving to say they were on their way. The driver noticed their was a problem with one item but dealt with… Read Full Review

Ofl_Customer_Relations_Team's Comment

Written on: 30/07/2013

Hi,

Thank you for taking the time to leave us some feedback.

I am pleased to see you have been so happy with the whole experience.

Feel free to come back anytime when you need to add more magic touches to your home.

Kind Regards

Richard Campbell
Customer Relations

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★☆☆☆☆

“FAULTY DAMAGED GOODS - BEWARE”

Written on: 26/07/2013 by lismac (1 review written)

The BEST advice that I can give to you if you if you are thinking of ordering from this company is NOT TO !!! This is the worst company I have ever had dealings with. I ordered £1200 of furniture (mango mantis range) Including x2 nest of tables, x2 sideboards, x1 tv cabinet and a mirror. 95% of the furniture that arrived was damaged (all except x1 nest of tables) I called customer service and spoke to a manager, the first thing that they said to me was I don’t want to lie to you !! this… Read Full Review

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★★★★★

“true customer service”

Written on: 24/07/2013

This is the second time we have bought furniture from the company, once again from ordering to delivery we had had an excellent experience.Greatprices and great quality. Representatives of the company were very polite and pleasant when I spoke to them on the telephone. We were kept informed of delivery dates,times what happens next etc. In short they did what they said they would do with no fuss. The delivery men were great they explained about the 24hr policy for any complaints.Which hasn't… Read Full Review

Ofl_Customer_Relations_Team's Comment

Written on: 30/07/2013

Hi,

Thank you for leaving this review, It really is important to us that we are keeping our customers happy.

We pride ourselves on the level of service we provide and it is great to see we have not fallen short.

We hope to see you back again in the near future :)

Kind Regards

Richard Campbell
Customer Relations

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★★★★★

“Thanks for a great service”

Written on: 24/07/2013 by dixie483 (1 review written)

I would like to let you know that I have been very impressed with the service I have received from this company. The experience from the initial contact in store through to delivery and in my case a complete change of order; has been terrific. It has been a pleasure to do business with them. The staff have been a credit to the organisation. Thanking you for excellent customer service … Read Full Review

Ofl_Customer_Relations_Team's Response to dixie483's Review

Written on: 30/07/2013

Hi,

Thanks for the feedback, This is great to hear.

I am so pleased to see we have impressed you with our service from start to end.

Should you need anything else? You know where we are :)

Kind Regards

Richard Campbell
Customer Relations

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★★★★★

“QUALITY AND SERVICE”

Written on: 19/07/2013 by joanniet (1 review written)

Excellent service, no pressure whatsoever and were offered coffee which was very much appreciated. Delivery again was excellent, we were always being informed of the delivery status and furniture was delivered exactly when they advised it would be. Communications brilliant. Quality of furniture superb and we would have no hesitation in recommending this company to friends and relatives… Read Full Review

Ofl_Customer_Relations_Team's Response to joanniet's Review

Written on: 30/07/2013

Hi,

Thank you for taking the time to review our company. It really is appreciated.

I gives me great joy to see that you have been so happy with the Product & Service

I hope we see you back again soon :)

Many Thanks

Richard Campbell
Customer Relations

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★★★★★

“great service from oakland”

Written on: 19/07/2013 by philipmachell (1 review written)

My husband and I ordered mantis light coffee table from the Aberdeen shop and we would like to say how impressed we are with service. From the moment we entered the store, we were left to look round at our leisure. When we decided on the table we liked, the salesman could not have been more helpful. We then got an email with a delivery date and the date was for a week later. delivery day arrived. I received a phone call and got an earlier time which was great. The table was delivered and we are… Read Full Review

Philipmachell's Response to philipmachell's Review

Written on: 19/07/2013

this review should say my wife and I ordered

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Ofl_Customer_Relations_Team's Response to philipmachell's Review

Written on: 30/07/2013

Hi,

Thank you for such a great review, It really is appreciated.

I am happy to see we have exceeded your expectations.

Thanks again and feel free to contact us should you need anything else.

Kind Regards

Richard Campbell
Customer Relations

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★★★★★

“FIRST CLASS SERVICE”

Written on: 19/07/2013 by ChristineDave (1 review written)

From going to the showrooms to picking our furniture right up to delivery the experience was second to none. Everything we were told was spot on. We recieved our emails and the drivers phoned and kept to good time and when they entered the house they offered to take their shoes off. The packaging of the furniture was very good. In fact we have had 3 lots of furniture in as many weeks and the experience was the same on each delivery. Would recommend you 100% … Read Full Review

Ofl_Customer_Relations_Team's Response to ChristineDave's Review

Written on: 30/07/2013

Hi,

Thank you for taking the time to leave us some great feedback, It really is appreciated.

I am pleased to see you have had such an enjoyable experience.

We hope to see you again in the not so distant future :)

Many Thanks

Richard Campbell
Customer Relations

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★★★★★

“Top class service”

Written on: 19/07/2013

Recently I purchased a Dining Table and 8 chairs from Oakland Furniture. I was very happy with the service I received, from the experience in the store through to the delivery of the goods. I was kept informed on a daily basis about the delivery date, the expected time of delivery and the actual delivery itself. The van driver was polite, helpful and pleasant. I would recommend this company to anyone. This service is rare these days, once some companies have your money they don't follow… Read Full Review

Ofl_Customer_Relations_Team's Comment

Written on: 30/07/2013

Hi,

Thanks for the feedback, It really is appreciated.

I am happy to see that you have enjoyed your experience and will be happy to recommend us.

Should you need anything else then you know where we are :)

Many Thanks

Richard Campbell
Customer Relations

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★★★★★

“Dining room furniture”

Written on: 18/07/2013

From the moment we walked into the Yeovil showroom we were served by polite staff who were very helpful even though we we're "only looking". Nothing was too much trouble when we decided to order and the sale process was completed efficiently by staff with a thorough knowledge of Oak Furniture Land products. After being advised that the order was ready for delivery the delivery date was confirmed. A later communication even confirmed the delivery within a two hour period. The delivery driver… Read Full Review

Ofl_Customer_Relations_Team's Comment

Written on: 30/07/2013

Hi There,

Thank you for the wonderful feedback.

I really am pleased to see you have been so happy with the service.

Should you need anything else then please do not hesitate to contact us.

Kind Regards

Richard Campbell
Customer Relations

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★☆☆☆☆

“A BIG PROBLEM”

Written on: 18/07/2013

I bought a superking size bed worth £599 from Oak furtniture land. Withing 4 hours i received a call from oakfurniture land, persuaded me to pay extra £60 pounds,''in case bed is not a good state and to make sure that it is delivered at right time'' insurance. Bed arrived on time,but to my surprise it was a second hand refurbished bed. On top of that the footboard was not aligning with the side rail. Raised this issue immediately with customer service almost 15 times by phone an email with… Read Full Review

Ofl_Customer_Relations_Team's Comment

Written on: 30/07/2013

Hi,

Thank you for taking the time to let us know about your recent experience.

I am very keen to have your points investigated so please can you contact us directly.

Kind Regards

Richard Campbell
Customer Relations

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★★★★★

“Moving Home......”

Written on: 18/07/2013 by Wendy1966 (1 review written)

I have a had a couple orders of late from your company and I just wanted to let you know I am delighted not only with the quality of the furniture,but delivery and communication also.What a difference a company like this make,it helped take the stress out of moving house and worrying about delivery,will they wont they?damaged items etc.. Well done...I will not hesitate to recommend the company and order in future… Read Full Review

Ofl_Customer_Relations_Team's Response to Wendy1966's Review

Written on: 30/07/2013

Hi,

Thank you for taking the time to leave us some feedback.

It really does make my day to see you have had such an enjoyable experience.

Should you need anything else in the future then please feel free to contact us directly.

Kind Regards

Richard Campbell
Customer Relations

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★★★★★

“Tokyo Light Oak - real quality at an amazing price!”

Written on: 18/07/2013 by JohnWorthing (1 review written)

I first ordered from Oakfurnitureland in 2009 and was delighted with the Tokyo range then available in solid mango. At that time I wanted a large coffee table, lamp table and bedside chests; all were delivered well protected and on time at a very good price. OFL were the natural first choice when I recently moved home (having included the 2009 furniture as part of the sale – my buyer was very impressed with it!) and opted for the Tokyo range again, this time in light oak (including a tin… Read Full Review

Ofl_Customer_Relations_Team's Response to JohnWorthing's Review

Written on: 30/07/2013

Hi,

Thank you for taking the time to leave us some feedback.

I am pleased to see the overall experience has been enjoyable.

Should you need anything else then please feel free to contact us.

Kind Regards

Kevin McHugh
Customer Relations

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★★★★★

“Lovely Furniture from a Brilliant Company”

Written on: 18/07/2013

From placing my order to delivery into my home took six days , how is that for service. I received regular updates concerning the progress of my order. The staff at Oak Furniture Land are very polite and professional. The furniture was excellently packaged for transit and the delivery was the most hassle free furniture delivery I have ever had The delivery men placed the boxes and gave me unpacking tips so as to cause as little lifting as possible. Unfortunately I did not get their names… Read Full Review

Ofl_Customer_Relations_Team's Comment

Written on: 18/07/2013

Hi,

Thank you for taking the time to leave us some great feedback, It really is appreciated.

I am pleased to see you have had such an enjoyable experience.

We hope to see you again in the not so distant future :)

Many Thanks

Richard Campbell
Customer Relations

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★☆☆☆☆

“Will never buy from oak furniture land again”

Written on: 18/07/2013

Wardrobe initially arrived damaged, the earliest date they could collect was a week after the originally delivery leaving me having to keep a 6 foot box in the house while trying to move in. Wardrobe collected and replaced. Second wardrobe damaged, we have arranged for them to collect it and return it. The whole experience has been horrendous, the customer service has been severely lacking. I have had to take time out of work to be at home for deliveries and to chase the company up as they did… Read Full Review

Ofl_Customer_Relations_Team's Comment

Written on: 18/07/2013

Hi,

I am sorry to see you are unhappy with us at the moment.

I would very much like to investigate your points to ensure the correct procedure is being followed.

Please can you supply me with your order details.

Kind Regards

Richard Campbell
Customer Relations

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★☆☆☆☆

“Don't go there !!”

Written on: 17/07/2013 by Helenlouisewhiteside (1 review written)

I ordered bedroom furniture costing £2,000 the triple wardrobe was faulty. The doors did not match catching the frame at the top and atthe bottom. I followed the correct procedure and a technician came to carry out an assessment. A second wardrobe was delivered once again same problem as well as a 5 cm groove in one of the doors. Sales team tried to convince me my floor was not level and suggested I check it with a spirit level. Floor was absolutely fine! A technician arrived again and also… Read Full Review

Ofl_Customer_Relations_Team's Response to Helenlouisewhiteside's Review

Written on: 31/07/2013

Hi,

It was great speaking with you last week.

I hope you have a great holiday and I will contact you upon your return to arrange the delivery.

Speak Soon

Kevin McHugh
Customer Relations

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★☆☆☆☆

“How many times?”

Written on: 16/07/2013 by EastAnglia (1 review written)

The furniture looked great in the showroom and we were looking forward to receiving the selection of goods we ordered. Unfortunately this is where it went down hill. Having paid OFL for the privilege of picking a delivery date which fitted in with home life and time off, we were delivered 1 of the items (a mirror) in a damaged state, as the packaging had clearly received a knock and this had resulted in a large dent and splintering of the wood, the second item was one of the grass backed chairs… Read Full Review

Ofl_Customer_Relations_Team's Response to EastAnglia's Review

Written on: 17/07/2013

Hi,

I am sorry to see you are currently experiencing issues with us.

I am keen to investigate your points so please can you provide me with your order number.

Kind Regards

Richard Campbell
Customer Relations

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Eastanglia's reply to Ofl_Customer_Relations_Team's Comment

Written on: 29/07/2013

Hello,
order number 969695. There will be some notes associated with it. Waiting for Homeserve today funnily enough, 45 mins left of their slot time, to move the issue forward one way or another.

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Ofl_Customer_Relations_Team's reply to Eastanglia's Comment

Written on: 02/08/2013

Hi,

Looking at the notes in your order I can see Grace has emailed you on 31st July and is awaiting your response.

Kind Regards

Richard Campbell
Customer Relations

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★☆☆☆☆

“TV cabinet Shelf Broke”

Written on: 15/07/2013 by JSmall (1 review written)

I spent 1200 pounds with this company, I noticed the other day that the shelf on the TV cabinet had split in two down the middle, I rang their customer service team and was told it was my own fault for not waxing it it. I wont be spending anymore money with this company and will be spreading the word around my friends and family not to aswell… Read Full Review

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