OakFurnitureLand.co.uk Reviews - www.oakfurnitureland.co.uk

DC2 Viscount Way, South Marston Industrial Estate, Swindon, SN3 4TN
★★★★★
4.6 / 5
93% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Description (provided by business)

Oak Furniture Land is the UK's largest retailer of solid hardwood furniture. All our furniture is handcrafted from premium grade solid hardwood using traditional methods, such as the dovetail joints on every drawer. We never skimp on materials and we never use veneers, MDF or chipboard in any of our products. Free delivery - 7 day no-quibble money back guarantee - Finance options available

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OakFurnitureLand.co.uk www.oakfurnitureland.co.uk

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Latest Reviews

★★★★★

“satisfied customer”

Written on: 14/02/2018 by ZaidenSmart121 (1 review written)

I don't usually write reviews. Having said that, I wouldn't hesitate in recommending Oak Furnitureland or buy from them again. … Read Full Review

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★☆☆☆☆

“Don't bother, spend your money with a company who...”

Written on: 09/02/2018 by Stuyclarkey (1 review written)

Today's incompetence and rubbish customer service award is won, by a country mile, by Oak Furniture Land and Homeserve Furniture Repairs. Not only have you managed to deliver furniture that was in mouldy boxes, had rusty screws and swollen panels, I really thought I had purchased a new product You have sent someone to repair them and only given them permission to work on one product meaning I now have to wait in again tomorrow for you to send someone else out. To make matters even more… Read Full Review

Susanwheeler's Response to Stuyclarkey's Review

Written on: 15/02/2018

I am going through exactly the same ! Would never buy anything again from #oakfurniturekand the quality is ABSOLUTE GARBAGE and everything I have received has had marks on bits missing damaged and rubbish quality.. they don’t want to know when you call just that they will send someone out to REPAIR you brand new furniture they have just delivered .... #oakfurniturekand #stearclear #dontbother

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★★★★★

“Dining table and chairs”

Written on: 09/02/2018 by Skylart89 (1 review written)

Very pleased with our purchase.well made. Delivered promptly. … Read Full Review

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★☆☆☆☆

“Poor quality furniture ”

Written on: 07/02/2018 by Johnboy007 (1 review written)

Bought a suite £1500 got it delivered it looked like it had been dragged round the warehouse with the fork lift waited 2week for a replacement had that delivered same damaged but not as bad waited for repairs to be done at home for weeks got it repaired ...3month in cushions have stretch so bad there all baggy and look so scruffy it's unbelievable sales man assured us this would not happen but it has.....rang emailed but no replied very poor after sales… Read Full Review

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★★★★★

“Excellent Quality 7 Excellent Service”

Written on: 06/02/2018 by PCampbell (1 review written)

From start to finish this was a positive experience. I was not hassled by salespersons in the shop and having told them I was there to browse left me to it and allowed me to take photographs. Having made up my mind, I paid a second visit to the showroom to order my furniture. Ordering was swift and easy and I was able to specify the delivery date I wanted. The furniture was delivered exactly on time with pleasant and sensitive delivery men who took their shoes off when taking the bedroom… Read Full Review

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★★★★★

“impressed with overall experience”

Written on: 05/02/2018

not pushy in the shop, quick and efficient service, goods arrived intact and on time. very pleased with the item purchased with regards to quality priced well wouldn't hesitate to recommend to friends and family … Read Full Review

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★★★★★

“Very Pleased”

Written on: 02/02/2018 by JasmineTucker184 (1 review written)

Both item and delivery service very good - better than I had expected!… Read Full Review

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★★☆☆☆

“Poor Customer Service. ”

Written on: 02/02/2018

We purchased dining room table and 4 chairs from Hedge End store. The staff, store, product, delivery was brilliant at that point would have given 10/10. We since have had a small problem with the wood grain on the back of one of the chairs. I emailed Customer Services with pictures and they asked me to telephone them. No problems at this point. Now the problems begins. I have tried countless times and at different times of the day by telephone, holding for up to 20 mins each call, hearing… Read Full Review

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★★★★★

“If you love oak”

Written on: 02/02/2018 by Alivia444 (1 review written)

You will love Oak Furniture Land. Great product, great price and great service… Read Full Review

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★★★★★

“Excellent service provided ”

Written on: 01/02/2018 by Matildat217 (1 review written)

Staff were very helpful and friendly. Were left to look around without being pestered but staff were available when required. Delivery came on time. Delivery staff were very good. Clearly explained the correct and easiest way to open the boxes… Read Full Review

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★★★★★

“Very happy ”

Written on: 31/01/2018 by Schaefer411 (1 review written)

The staff were very heplfull made it all very easy. As DIY woodworker I rate the furniture of the very best standard. 5 star… Read Full Review

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★★★★★

“Lamp table.”

Written on: 28/01/2018 by Kennediu44 (1 review written)

We are very pleased with our lamp table a very useful piece of furniture, a good addition. It is very well made and looks good. Our delivery came on time, when we were told to expect it. Thank you very much… Read Full Review

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★★★★☆

“Beautiful furniture”

Written on: 27/01/2018 by SadieD (1 review written)

The staff were wonderfully helpful, knowledgeable, and patient. We did not feel pressured at all. The furniture is so beautiful! It looks more luxurious and feels much stronger than what we've replaced. Purchasing was straightforward and relatively painless. I was disappointed to discover very shortly afterward, however, that the identical item was available at Oak Furniture Land's Amazon page for less. Delivery was prompt and efficient. The workers were considerate. Assembling the bed was… Read Full Review

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★★★★☆

“Satisfactory”

Written on: 27/01/2018 by Peterv1964 (1 review written)

The delivery guys turned up within the timeslot and helped move the purchase into the lounge. It was a large heavy bookcase. It took me a while to unpack everything and I had a huge pile of waste, but the bookcase looks so nice. Pleased with the whole thing… Read Full Review

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★☆☆☆☆

“Mark on furniture ”

Written on: 27/01/2018 by Henderson461 (1 review written)

Terrible customer service coffee table arrived with large unsightly mark on top. Customer service refuse to do anything about and are insisting we pay £50 to return it even though it is faulty (they are saying it isn’t). The whole customer service experience was terrible and could not talk to manager or supervisor. I would not buy from this company unless you are happy to have unsightly furniture in your home… Read Full Review

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★★★★★

“Very Happy Customer”

Written on: 27/01/2018 by Chaneybr27 (1 review written)

Recently purchased small country cottage dresser. Absolutely gorgeous piece of furniture that compliments my cream country style range cooker in my small kitchen. Very helpful staff. Wanted to paint my bespoke kitchen cupboards to match dresser and staff on customer service telephone line very helpful in providing paint details. Needed to change delivery date and there was no issue with that at all. Received confirmation of delivery time on the Friday eve, delivery was Monday before Christmas… Read Full Review

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★★★★☆

“Chest of drawers”

Written on: 27/01/2018 by Compton323 (1 review written)

I was very happy with the ordering process it was all clear and easy, and it was good to be able to select a delivery day. My chest of drawers came early in the morning at 7.30am and was well packed and delivered to the room I wanted it in. My only slight negative is that it was so WellWell packed I struggled a bit to unpack it. It is a lovely piece of furniture and I am very happy with it… Read Full Review

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★★★★☆

“Furniture”

Written on: 27/01/2018 by Asac414 (1 review written)

I am delighted with the bedroom and lounge furniture I bought. It is attractive, very solid and well made. The downside is that is come in boxes and is very difficult to unpack. This is impossible to do if you are a lady living alone as there is a lot of packing around it and the furniture is heavy. … Read Full Review

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★★★★★

“Excellent online service”

Written on: 26/01/2018 by Clarke148 (1 review written)

Great online service, no problems and delivery exactly when requested. Would certainly use again. Lovely product, great price and excellent quality… Read Full Review

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★★★★★

“Exactly as advertised ”

Written on: 26/01/2018 by ColemanKemp (1 review written)

Very happy with our quercus furniture bought sitting room collection 2014 added more 2018 looks identical blends in perfectly with original purchase. Now bought the same matching design throughout the house and really pleased with it… Read Full Review

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