overall response.

OakFurnitureLand.co.uk www.oakfurnitureland.co.uk
★★★★★
4.6
93.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

KeithHatcher's review of OakFurnitureLand.co.uk - www.oakfurnitureland.co.uk

“overall response.”

★★☆☆☆

written by KeithHatcher on 21/11/2017

When in the store I felt the sales person was in a hurry as he had another customer waiting. He raced through the explanations etc and saying to the other people he would not be long. I felt as if I was raced out of the store and he did not care at all.

When the new table etc arrived I was amazed to find out that it was major job to assemble, which was not explained at time of sale, and that it needed two or three people to do it. this double extending table is too heavy to assemble by one person and needs three and a skip for the cardboard waste.

You should explain the pitfalls and what is necessary when delivering the table.

Then after the first delivery left I was amazed to find the delivery was short and the free clock was not there. I was not told this and so recalled the driver on his mobile only to find he was not given it to deliver so asked to call customer service which took 35 minutes.

Customers are important and you should allow time to explain things.

I will be unable to recommend your store to any friends and will inform them to be very careful as the customer service is very poor.

  • 10 feast double extending oak table and ten chairs plus two mango chests of drawers

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Value For Money

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