Unbelievable, shocking quality

OakFurnitureLand.co.uk www.oakfurnitureland.co.uk
★★★★★
4.6
93.0% of users recommend this
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Guest's review of OakFurnitureLand.co.uk - www.oakfurnitureland.co.uk

“Unbelievable, shocking quality ”

★★☆☆☆

written by on 26/10/2012

Can't fault them on delivery, kept notified with text and emails. HOWEVER the the product leaves a lot to be desired. On the surface the design and everyhting looks great but when the product turns up, it's always damaged. My first order was split into two deliveries. the first came with scratch marks, dents and wood filler on it! the second was eactly the same. the filler wasn't even the same varnish colour, more like a cream colour. Even the technician they sent out said the filler was terrible and proceeded to easily dig his nails into it. The TV cabinet was also warped. A few week later and Oakfurniture land offered to replace the furniture or dicount the product. We opted to replace as we liked the design to every where we had looked and the pieces slotted onto different parts of the rooms perfectly. Replacements were delivered quickly, but guess what, damaged again all be it not as bad!!! The driver didnt wait to check it, and when I contacted them, (after they didn't return my voicemail on their system and the pictures and emails I sent them, I spoke to someone who again offered to discount the product or give us our money back. Items ordered/delivered in total and ALL knocked about in some way. These products aren't the best built.Never again. I should have taken notice of the reviews. finally just to add I popped in to one of the branches to chase up my last complaint, but took a look around the place first out of curiosity and I could not belive the untis they were showing on display, they were all in terrible condition, knocked about, discoloured, wobbly, the drawers made terrible noises when you pulled them out. I could go on. You'd think first impressions at least in the show rooms. I don't get it. Stay well clear (As i stressed to one of their staff where is the quality control? they say well we don't check it, it shipped here and goes straight to the customer! What? They don't think to check the products have at least arrived safely and undamaaged. Enough said

  • average if you are lucky and won't be in perfect condition

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