written by veenagopu0104 on 26/09/2016
We bought a nice memory foam orthopaedic mattress with a 5 year warranty only to have it sink in less than 6 months. After much haggling, photo graphs, measurements and talking to a manager, they sent out a so called "Independent company" for reviewing the mattress. Guess what they said, the mattress is supposed to sink by so much given a certain length of time. Funny no body said anything when we were buying this! Now their customer services team wants me to buy another mattress at my own cost to replace the existing one. My pregnant wife and me suffer serious back problems now because we literally sink inside this mattress which apparently doesn't sink enough! Don't believe anything they tell you, its not orthopaedic, their memory foam looses memory and they are horrible with customers. What you see is all you get, so be warned before you get something off these people. There are many other websites online, explore your options.
As rated by our community of reviewers