written by Sculli.1 on 15/12/2023
I received a half of the wardrobe. Parts to assemble drawers missing and rear back panels were missing. To complete this wardrobe I had to go to local kitchen company. Promised to sent parts that never arrived.agreed partial refund but that didn't happen either.
written by Sculli1 on 26/11/2023
Slide wardrobe looked great in the pictures and I'm sure it would have in my house too had I received all the parts.rear panels missing and other components.For 6 weeks I received texts on a Wednesday advising delivery on the Friday,come Thursday received text saying parts were not available for delivery. Purchased parts required to complete unit from local kitchen company. Spoke to customer service and they were to provide a partial refund. Im still waiting. Very disappointed
written by Jakayla230 on 13/10/2022
long story but if you are gonna buy of this company please read.do not and I repeat DO NOT buy from this company.bought 2 sofas 6 months ago and they are literally falling apart,look at the photos for how poor these sofas are,the seams of the sofa are fraying and falling apart to the point of the white foam showing,two of the seats are fraying and falling apart to,now you would think after supplying photo evidence to the company they would refund you,they do not,they have shocking costumer service and leave you chasing for any form of help,I have fought them for over two weeks and I have got nowhere,just refer to the terms and conditions,in other words we have sold you a far from decent product for over a £1000 suck it up,I am now having to take a claim against them at the small claims court to get a refund,also have to report them to trading standards,honestly avoid this company at all costs,their sofas are a shocking quality and you will never get a refund of them,see you in court love furniture.
written by ShaWhe on 25/06/2022
Don't buy from these guys, they buy seconds and pass off as new and delivered damaged with bits missing, happy to take money but customer service ceases after. Read all the negative reviews, so many small claims court cases and still no payment. Check them out with trading standards, accounts late filed, strike off on hold, he takes advantage of vulnerable people Van driver told us they pay a company to put up positive reviews when negative go up. they all similar and know the name of delivery etc, who even asks these days, very few. I've been through small claims and still no refund, chased, for months to the point I am ill, cant afford to lose so much money for a bed I cant use in todays climate. Avoid this company and go to a more reputable one save yourself money in long run.
written by Sylvia95 on 24/06/2020
Placed an order, my money was accepted, then they told me it wasnt in stock as they order off other people then they tried to add an extra 90 euro onto my purchase for the SAME product when i refused they told me it was out of stock and also the different colours were out of stock even thou they were still advertising them on there website?!They have my money with weeks and no customer satisfaction, customer servive is desperate and they may reply to you at 10oclock at night if your lucky.. AVOID this company and buy elsewhere to save alot of hassle!!!
Written on: 02/03/2022
I agree avoid I purchased a sofa in Nov it was damaged they have now replaced it four times and all four replacements were damaged even the delivery men were embrassed. So tonight they have told me they are not replacing it and basically I am costing them money because of the number of deliveries
written by RachelinWaterford on 08/04/2019
I ordered a dressing table from love furniture on Feb 25th. Today is April 8th and I am still waiting for it. I called the company several times for an update. Each time I was promised the item would be delivered "next week" and someone would call me. NO ONE EVER CALLED ME. I asked to speak to a manager. The person took my name, mobile number and said a manager would contact me. Again...NO ONE EVER CALLED ME BACK. I have experienced the worst customer service with love furniture. I would not recommend them. They took payment for the dressing table the day I ordered, yet here I am 6 weeks later still waiting for it. What a disgrace!
Written on: 22/01/2020
Did you ever get sorted?
Written on: 02/03/2022
I totally agree I bought a sofa in Nov it was damaged they have replaced it 4 time and every replacement was damaged. Today they have told me no more replacements and basically told me it was costing them money replacing the damaged good
written by LynnieMac on 10/01/2019
I absolutely loved dealing with these guys, they were very efficient and quick to get back to any queries I had, any person who I dealt with were very friendly and extremely helpful and efficient, I would definitely recommend this company 100%
written by EstrellaHuber on 07/11/2018
The service from love furniture was fantastic. They delivered and assembled the furniture, the delivery driver was very helpful and the quality of furniture is fantastic too so I would highly recommend.
written by Mckenzief22 on 12/05/2018
Purchased a small item with Love Furniture online. The item was not available straight away but I was OK to wait. I contact via live chat a number of times and always got a clear honest response. Eventually my item arrived in the country and I was promptly given my delivery day and time. Item arrived just inside the time bracket and the person I dealt with, who delivered it, was very friendly and efficient. All in all a great service even though I had to wait about a month due to stock of the item in Ireland. Worth the wait and I will always recommend Love Furniture to anyone who wants to purchase house hold goods in this way. I will definitely be using them in the future again!!
written by Olivialawlor on 11/05/2018
I bought a t.v. stand great value and quality for money the staff are very helpful and really nice.
written by Quicktxt on 08/03/2018
I purchased a Corona Pine Desk last week and was delighted that it was getting delivered to me so fast. I got a txt message to confirm back that I could receive it and later that day I contacted via live chat on the Love Furniture site to ask if the driver could deliver after a specific time. The sales support staff could not do enough to ensure an efficient service and the person I dealt with who delivered my Desk was so friendly and helpful with the item as it was bulky to carry. I have already purchased another item from them with communication about the estimated period of delivery. These items already had a really good reduction on the original price and when I need to buy furniture again this company will be first on my search list for sure.
written by 1979girl on 23/02/2018
I would usually be reluctant to buy online but with luv furniture it was pleasent, they answered all my queries online & by phone call ( there was many) the furniture came on time with plenty of notice & keeping me informed when arriving , the guy delivering was really friendly & put the products were I i wanted them .. most importantly the bed is solid, my son loves it & the mattress are great quality for the prices ... all round happy with the process & will be buying from here again .... tank you
written by Clairescott on 19/12/2017
I paid for leather sofa got it delivered was faulty love furniture made sure I was patiently and respectfully happy with getting a replacement I can't thank them enough I'm so pleased with the good quality furniture I received and would highly recommend love furniture to family and friends
written by ttKeller344 on 04/12/2017
Ordered a new bed from love furniture . Got it on date given and time given . Very professional and would def reccommend love furniture to my friends
written by 1974paula on 26/11/2017
Ashmore Fabric Recliner Suite - 3 + 1 + 1 I Bought this in march this year from love furniture in belfast. It is what you see in store and was delivered on time and delivery men put it together for us. so comfortable and very easy to recline great fabric and easy kept clean also so easy took apart if need be i would highly recommend 5 star all round. great company to work with. Staff was great and easy worked with will diffentley buy again good online service and 24 hour online chat. great value for money
written by emermorrison on 23/11/2017
Purchased a couple of items from this store and very happy with the order. Great price, great value and lovely customer service. Will be ordering again and recommending to family and friends. Got a first customer discount and then the item i was really pleased with what was included. Everything i needed to settle my toddler into her new bed, from pillow and blanket to the sheets and bedrails too! Guys on delivery were very helpful and brought my items to where i needed. Free delivery is a great bonus! Although make sure you have correct change! ;-)
written by valeriepharris on 25/10/2017
Ordered the pine triple bunk and was delivered yesterday. Had a bot of too-ing & fro-ing over online chat about the delivery time as it didn't suit us, but in the end the delivery guy contacted me the night before to say he would be there at the time we needed and true to his word he was bang in time as promised! Had he bed up in no time & my daughters are absolutely delighted with it, as am I! Good service all round
written by ememjea on 15/10/2017
This is the third tie I am going to be buying from this site loads of choice t o make and staff are very helpful. It is the cash on delivery option that I love so much. looking forward to my next Purchase which shall be hopefully soon
written by Noreenconn12 on 06/10/2017
I received my fabric corner sofa from love furniture belfast I cudnt fault anything my sofa was wat I picked and delivered on date I wanted fellas were amazing took all the wrapping away very pleasant to speak to also the staff at love furniture belfast were also very helpful wen I was picking my sofa I wud highly recommend this company
written by joanalopes on 23/09/2017
Since I met, through a friend, and I moved to the warehouse I liked, since the service, availability and clarifications provided were super attentive. A special thanks to the two people I dealt with for the speed and efficiency in assembling the furniture here at home. Without a doubt a store to recommend and to come back to. Thank you
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers
Shaneoneill78's Comment
Written on: 22/07/2020
Did you receive your good eventually? Or a refund?