Complete shambles

Click here if this is your business
★☆☆☆☆
1.5 / 5
15% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Pete_Truro's review of Ikea - www.ikea.com

★☆☆☆☆

“Complete shambles”

Written on: 24/01/2012 by Pete_Truro (1 review written)

I'm generally a fan of Ikea but had never bought from them online before. I ordered a white Ektorp sofa in December which was delivered in January at the expected time. The delivery men managed to drop the sofa outside in a muddy puddle - it was unwrapped so it got muddy and scuffed. The box containing covers was also damaged and the contents were exposed and dirty. I asked the delivery guys to return it and wrote on the delivery paperwork that the goods were damaged and I rejected them. I waited for Ikea to phone; they didn't call so I called and was told someone would call me back the same day. They didn't call so I called again to be told their "system was down" and someone would call me back the same day. They didn't call so I called again and explained the situation (again) - I was offered a full refund which I accepted. A week later I received an email saying I would get a refund for £35 less then the amount I paid with no explanation. I called for a fourth time but after a long time on hold I gave up. I called the next day (fifth call) and was told that there was no mention of damage on their "system" and so I had been charged for delivery. They offered to refund the remaining £35.

Seriouisly, I have better things to do with my time. It would have been quicker and less effort to drive the 200 miles to my nearest Ikea shop.

I strongly advise everyone not to order anything online from Ikea. They really are completely disorganised.

Pete

  • Ektorp sofa plus cover - £364 including delivery

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0