Worst customer service ever on returned item & refund

Click here if this is your business
★★☆☆☆
1.9
From 55 reviews
24.0% of users recommend this

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Click here if this is your business

Guest's review of House of Bath - www.houseofbath.co.uk

“Worst customer service ever on returned item & refund”

★☆☆☆☆

written by on 31/08/2017

Will never buy from these again
Bought a electric fire & it was faulty
Called them and was asked to send it back & would get refund in 21 days -over 50 days later, no refund and when I call I get a stupid automated thing at 33 pence a minute which will eventually and after about 5mins &£1.75 later get you in touch with a human .
They then tell you they can't find the order even although all details were emailed to them with invoice copy twice.
Was asked to email details again and was assured of the refund which I am still waiting for.
What a poor outfit to deal with - went to Currys & got a fire and will never use HOB again.
Stay well away from these people

  • £200

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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