Good customer service poor delivery drivers

I ordered and paid for a suite in April from the Stirling store I was advised at the time it would take 13 weeks which I accepted, the delivery was on time but when delivered I noticed a scrape on the front of the sofa there was also paint chipped at the side of my front door and a chip off my wallpaper, I reported to the call centre and was advised a new sofa would be ordered but it would take another 13 weeks I was offered compensation for the damage to my property which I accepted, the second delivery of my sofa was arranged again on time it was the same delivery drivers and low and behold after bringing in the sofa there was a chip out of the leather at the side of the sofa, although I can't confirm it was the delivery drivers I don't believe that a damaged sofa would be sent from the warehouse, I again spoke to the call centre and told them I had no confidence and wanted a full refund,meantime I had contacted the Stirling store to advise them of the hassle I had and the person I dealt with who had sold me the suite originally managed to source a new sofa and she could get it delivered within 3 Weeks as I was not prepared to wait another 13 weeks, although I wasn't confident I agreed, the sofa was delivered by local carriers on 9th November undamaged so after all these months I now have a perfect suite, I would like to say everyone I spoke to were very helpful and very professional and I had no problem with any of the staff, The person I dealt with was very helpful and should be commended for her customer service, I think the company should be looking at the delivery drivers as in my opinion they should be more careful when making deliveries.