Do not deliver on promises, terrible customer services

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crosslej's review of Harveys Furniture -


“Do not deliver on promises, terrible customer services”

Written on: 08/05/2012 by crosslej (1 review written)

Booked a day off of work and removed our old sofas on the confirmed delivery date only to wait all day to be cancelled at 6:30 pm. This left my elderly disabled mother in great discomfort, not something that Harvey's Customer Services seemed concerned with only offering a replacement delivery slot a week later. After many phone calls, being cut off, being left on permanent hold and lots of stress later Harvey's eventually arranged a Saturday delivery. That's not the end of the incompetence though as they only managed to actually deliver two thirds of the three seater. The final section taking another 10 days. Compensation offered, half of the delivery price. That's not compensation, that is a simple refund for failing to provide the agreed service. When Harvey's telephone system has a main option for late deliveries you can only assume that this is not a one off incident. My advice, insist on a morning delivery slot.

  • 1960

    Goods purchased & cost

  • A few weeks late


  • Customer Service

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