Please stay away

Not at all customer friendly company. I liked their range of furniture on their website and hence ordered furniture worth £399.99 which included side tables, nest of tables, stools etc.
Upon delivery courier company delivered almost 8-12 boxes and took the signature and went off. I started assembling my furniture after 21 days as I had moved to new house. When opening these boxes I realised one item is damaged and one item is missing. When I contacted their customer centre they declined from any compensation as I reported my loss after 21 days and for damage they said as you have already assembled we cannot cover your damage also.
When I told them I am within 30 days and I can go to claims court for these loss they shoed their willingness for sending the damaged part but still not willing to send the missing part. I have replied them saying its impossible to verify all the items beofre signing the courier receipt as it was 8-12 boxes and courier company did no carry any detailed invoice. They took the signature for the whole consignment and went off. Courier people do not have that much time for customer to wait and customer can open and verify each item. Also their boxes do not contain the same product details that I have on invoice so its impossible to verify the delivery before opening.

Other things is the qulaity of the furniture is not very good, 2 side tables are shakey whetever tight assembly you do. I would say better go to other brands who are more interested in repeat business instead of such online company who are just looking for one off business.

I am including my last response to them.

Hi,

Thanks for your reply. Under consumer rights I can have any type of query within 30 days. You should be able to query your courier company as I have reported my loss with in stipulated time.
Please note -
# The proof of delivery is for the whole consignment and not against each item.
# Your courier company did not carry any detailed invoice detailing each item they are delivering.
# The number of boxes do not tally with the number of items I had ordered so even counting boxes on delivery couldn't have confirmed that everything is delivered. e.g. One item nest of table is delivered in 3 different boxes.
# The item name in the order details do not match with the details on the box so without opening all the boxes in front of courier man it cannot be verified if everything is getting delivered. And opening each and every box before signing the courier receipt is not convenient and practical.

All above points states that there is no way custom can verify if everything is delivered specially when there are multiple items in the order. If you are not willing to send the missing item, I will be pursuing court claim based on above points which will waste my and possibly your time too.

About damaged -
The silver color plate on the bottom of yellow table is damaged so if possible you can send that otherwise I can live with that damage but I am more concerned about my loss.

Thanks,
Sanjay