AVOID

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Furniture In Fashion - www.furnitureinfashion.net
★★☆☆☆
2.0
From 399 reviews
26.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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campana's review of Furniture In Fashion - www.furnitureinfashion.net

“AVOID”

★☆☆☆☆

written by campana on 27/03/2015

Customer service non existent. Goods ordered, no mention of delivery, phone goes to answerphone, message left - no reply. Had to E mail CEO with threats of exposure on social media to get response. Goods arrived with damage. Had to go through same procedure. Luckily paid via paypal. Dispute for refund now with them. WILL NEVER USE AGAIN, OR RECOMMEND, 

  • NOVA WARDROBE & BEDSIDE TABLES

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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Furnitureinfashion's Response to campana's Review

Written on: 30/03/2015

Hi,

We are really sorry to hear that you have experienced this.

We can see that there are no order details, or any contact details in order to locate your order.

If you could provide us with more details, we will be able to look into your order as a matter of urgency, so we can resolve this. We require this information to validate your review.

Once we receive your contact details or order details, we'll ask our dedicated team to give you a call to discuss your concerns and resolve your order.

Kind regards,
Furnitureinfashion

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Campana's reply to Furnitureinfashion's Comment

Written on: 31/03/2015

You tried before after I contacted CEO. Got no where!

More broken promises about sending out replacement parts.

You have my details SS8 0HA

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Furnitureinfashion's reply to Campana's Comment

Written on: 31/03/2015

Hi,

Thank you for your reply.

We will now look into the details you have provided us with, and will be in touch with you to discuss your order.

However, if we cannot locate your order through your Postcode, we may have to request your order number or name.

Thank you for your co-operation.

Kind regards,
Furnitureinfashion

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Furnitureinfashion's reply to Campana's Comment

Written on: 02/04/2015

Hi,

As per our previous response, we have tried to locate your order using your Postcode, however, are unable to do so.

We would now like to request your order number or name to locate your order.

Thank you for your co-operation.

Kind regards,
Furnitureinfashion

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Furnitureinfashion's reply to Campana's Comment

Written on: 09/04/2015

Hi,

As per our previous 2 responses, we tried to locate your order using your Postcode, however, are unable to do so.

Please could you provide us with your 5 digit order number or name to locate your order.

Thank you for your co-operation.

Kind regards,
Furnitureinfashion

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Campana's reply to Furnitureinfashion's Comment

Written on: 09/04/2015

Re; Order No: furniturein20150312152601146524

I have already supplied these details

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Furnitureinfashion's Response to campana's Review

Written on: 18/04/2015


Thank you for your response; please note that this reference you have provided us with, is your payment transaction reference; your order number, is a 5 digit reference number.

We have now however, located your order, through your payment, and have had a look into your order for you.

We note the following points you have made in your review:

1-“Goods ordered, no mention of delivery”
2-“Phone goes to answerphone”
3-“message left-no reply”
4-“Had to email CEO with threats of exposure on social media to get response”
5-“Dispute for refund now with them”

Please note the following:

1-The procedure of order acknowledgement, is that; when our customers place an order, an order confirmation email is generated and sent to each of our customers, as a courtesy to state that the payment and order has come through. When Furnitureinfashion confirm that the goods are being packaged ready for dispatch, a second email is generated to each of our customers, to confirm their live consignment / tracking details. We would like to note that your point is incorrect, as you were sent an order acknowledgement email and a dispatch email; to the email entered by yourself, at point of sale

2-Furnitureinfashion have 2 phone contact lines; 1 for our sales team, and the other for our aftersales team; both of which are clearly stated on our website for all public to see

3-You have stated that you had left messages on the answerphone, with no reply; however, these voicemail messages are checked hourly, and responded to within the hour. Our sales and aftersales have never received your messages; otherwise, we would have responded back to yourself

4-You have also stated that you had emailed the CEO of Furnitureinfashion, with threats of exposure to social media, however, we can confirm; within your emails, nowhere had you stated that you would “expose” Furnitureinfashion on social media, you had only stated that you had not received any responses from our aftersales team, which we can clearly provide you with, if you do not agree with this

5-You have also stated that you have disputed your refund with PayPal; which we can confirm was closed in Furnitureinfashion's favour as you had the goods, and had no right to request the full payment back. In line with PayPal’s terms and conditions, they state that a customer must return the goods, back to the seller themselves, if they require a refund. As this was not accepted by you, PayPal had closed off your case in Furnitureinfashion's favour

Please note that this review has been reported to The Review Centre as you have made false accusations about Furnitureinfashion in your review.

Kind regards,
Furnitureinfashion

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Campana's reply to Furnitureinfashion's Comment

Written on: 20/04/2015

Items 1-4, I stand by my comments, I have kept all my E mails, my phone records will bear out the calls I made (with no response)

Paypal went against my case, as I repaired the damage myself, at my expense, By doing so I violated THEIR terms and conditions.

I had to expedite the repair as I got no response from you. I needed the room completed for my Wife who has terminal cancer, and has special needs.

I feel I am entitled to compensation for my time and expense.

The case has now been referred to Trading Standards.

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