UNDER NO CIRCUMSTANCES ORDER FROM THESE PEOPLE

Furniture 24/7 - www.furniture247.co.uk
★★☆☆☆
1.5
13.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

464Johnston's review of Furniture 24/7 - www.furniture247.co.uk

“UNDER NO CIRCUMSTANCES ORDER FROM THESE PEOPLE”

★☆☆☆☆

written by 464Johnston on 21/10/2016

This company does not even warrant 1 star it is so bad.

Having read review I thought I would be OK and they had the table and chairs I wanted - MISTAKE.
Alarm bells should have rung when I called and asked for a lead time to be told you had to order and pay first and then they would be in touch with delivery.
Order was placed on a Wednesday and I was told delivery would be the next Tuesday. 247 contacted me the day before delivery to say they could not get the table I wanted but we could have a larger one as a free upgrade which I said was not suitable. They then said they could not get the smaller original table so I cancelled the order and asked for a refund. They said it would take 14 days.
14 days later no refund. Various calls to 247 to be passed from person to person, person I needed to speak to not available etc and never called back, emails not answered and no joy with refund. Said I would issue county court proceedings and was basically told to do it by the lady on the phone as I would not get my money back any other way.
Issued county court proceedings and started charge back process.
TOP TIP if you have paid by debit card you may be protected by the charge back scheme and this is the cheapest and quickest way of getting your money back.

  • Table and 4 chairs

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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