Terrible customer service & sub-standard product

I bought a couch from Dwell 14 months ago, and have had nothing but a bad experience. Firstly, I spilt a glass of water on the couch which seemed to leave a large stained patch. Granted, it was my fault spilling a glass of water but I would have expected a couch to stand up to a bit of water as normal wear and tear. On contacting dwell i was advised that there was nothing they could do (even though it was still in warantee) and that 'in the future' i 'should be more careful'. Now, 14 months after pruchase, the springs on the couch have gone. On contacting dwell yesterday I was told they went into administration, and the new company who purchased the brand no longer deal with the warantees and that I should contact the administrator and/or my bank for advice. I am not chasing this any further, given that because it is 14 months old it likely does not fall under 1 one year warantee anyway. Yet, a couch that after a mere 14 months of sitting on seems to have faulty springs is not acceptable in my books. I can't afford to buy a new one, and had bought this with a wedding gift (money), so had hoped it would set our new home up well. I would NEVER buy anything from Dwell again, and would advise others not too! Over priced rubbish!