Lies

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Dwell - www.dwell.co.uk (Pre June 2013)
★★★★☆
3.7
From 645 reviews
70.0% of users recommend this

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Guest's review of Dwell - www.dwell.co.uk (Pre June 2013)

“Lies”

★☆☆☆☆

written by on 24/06/2013

Lie after lie after lie with this company, order placed in January , items delayed 4 times so far, now they gone bust and I'm out of pocket, discrage.

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Debbielorraine's Comment

Written on: 27/06/2013

PLEASE CAN SOMEONE ADVISE ME. I ORDERED AND PAYED FOR A MIRROR £186 IN MAY 2013. I WENT INTO THE DWELL STORE BRENT CROSS AND GAVE THEM MY CREDIT CARD. THE SALES LADY TOLD ME THERE IS SOMETHING WRONG WITH MY CARD. WE TRYED AGAIN AND SHE SAID THE SAME. SO I GAVE HER MY CASH. I WAS TOLD THAT THERE WOULD BE A DELIVERY IN 2 WEEKS TIME. I WAITED 6 WEEKS RECEIVED NOTHING. I CALLED DWELL CUSTOMER SERVICES ON THE 19TH JUNE AS WAS TOLD THEY WOULD RETURN MY CALL IN 48 HRS TIME. WITH AN ANSWER (21ST JUNE) THIS IS THE DAY THEY WENT BANKRUPT. THEY KNEW THEY WERE GOING INTO ADMINISTRATION FOR SURE. ANYWAY I DECIDED NOT TO WAIT FOR THERE PHONE AND DROVE TO THE DWELL STORE IN BRENT X AND SKED THEM FOR A REFUND THEY SAID THEY CANT GIVE ME CASH AS THIS IS HOW I PAYED. SHE ASKED FOR MY CARD AND TOLD ME THIS MUST BE A DEBIT CARD . I GAVE HER MY DEBIT CARD AND SHE GAVE ME THE RECEIPT THAT CLEARLY STATES REFUNDED THIS WAS ON THE 19TH JUNE 2013. MY BANK TELLS ME THIS HAS NOT CLEARED AS IT IS NOW OVER A WEEK SO NOT TO EXPECT ANY REFUND .

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Debbielorraine's Comment

Written on: 28/06/2013

DWELL HAVE LIED TO MANY MANY CUSTOMERS KNOWING THEY WERE IN FINANCIAL TROUBLE. THEY TOOK MY DEBIT CARD AND CREDITED MY BANK ACCOUNT. OVER ONE WEEK AGO. MY BANK TELLS ME IT NEVER WENT THROUGH.

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Dwellcc's Comment

Written on: 02/01/2014

Sorry to hear this, did you manage to obtain a charge-back from your card provider?

If you paid by cash please contact us or e-mail us and we will see what we can do for you.

Kind regards

Dwell Customer Care

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Debbielorraine's Comment

Written on: 04/01/2014

hello thankyou
I wanted to pay by credit card when I purchased the mirror but they said there machine is not working. I thought this was strange as I had funds in there. they wanted cash. then a a little later I asked for a refund and they asked for my card as could not give cash I gave them my card which I have the receipt for and no payment was made there end . I still want the mirror. please could you call me?

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Dwellcc's Comment

Written on: 06/01/2014

Hi,

Could you please provide me with your order number as we have limited access to Dwell Retails old system?

If you don't have this can you please e-mail [email protected] and provide us with your address details and within the e-mail please include we have been talking on the Review Center.

Thanks

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Debbielorraine's Comment

Written on: 28/06/2013

I THINK WE SHOULD REPORT DWELL.

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Dwellcc's Comment

Written on: 02/01/2014

Hi,

No one within Customer Services or indeed the stores knew the business was going in to administration.

You have stated that you have paid by cash did you contact us once we had brought the brand, if not please call Customer Care or e-mail us and we will see what we can do for you.

Kind regards

Dwell Customer Care

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