Unhelpful & Poor Service & 20% Admin cancellation charged

Dreams www.dreams.co.uk
★★☆☆☆
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seg27's review of Dreams www.dreams.co.uk

“Unhelpful & Poor Service & 20% Admin cancellation charged”

★☆☆☆☆

written by seg27 on 09/03/2017

went into Dreams to buy a zip and link, but member of staff in bridgend store directed me to a pocket sprung bed instead saying they were cheaper. i got the full demo and spiel on how they worked as id never had one before.

come delivery 2 weeks later the mattress is too robust/inflexible to get up the stairs. delivery guy was really nice but didn't want to damage it getting it up there. Store are considering this a cencellation and charging us 20% of order (nearly £300)for their "admin" time (Delivery was FREE and says so on order).

no one ever discussed access / or advised how inflexible the mattress is. we're now told all pocket sprung mattresses are the same whether it be a 1000 or a 4000 sprung mattress...if its so obvious why wasn't access discussed?. no issues with it fitting in the room and im supposed to know it wont go upstairs??

  • superking Divan & mattress £1449

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