written by seg27 on 09/03/2017
went into Dreams to buy a zip and link, but member of staff in bridgend store directed me to a pocket sprung bed instead saying they were cheaper. i got the full demo and spiel on how they worked as id never had one before.
come delivery 2 weeks later the mattress is too robust/inflexible to get up the stairs. delivery guy was really nice but didn't want to damage it getting it up there. Store are considering this a cencellation and charging us 20% of order (nearly £300)for their "admin" time (Delivery was FREE and says so on order).
no one ever discussed access / or advised how inflexible the mattress is. we're now told all pocket sprung mattresses are the same whether it be a 1000 or a 4000 sprung mattress...if its so obvious why wasn't access discussed?. no issues with it fitting in the room and im supposed to know it wont go upstairs??
As rated by our community of reviewers