Just thought I would post this so people know who they are dealing with. Review of direct bedroom. This company, direct bedroom has many bad reviews. What the bad reviews about direct bedroom don’t tell you is about its various different names so here is some details and reviews you should look up. Direct bedrooms was at one time also known as corban direct ltd, so you should check out reviews of corban direct, or corban direct reviews. Corban direct ltd trading as direct bedroom was dissolved and a new company Direct Corban uk ltd started trading as direct bedroom so you should check reviews of direct bedroom and reviews of Direct Corban UK ltd, or reviews of Direct Corban trading as direct bedroom. Meanwhile, this year Direct Corban UK ltd trading as direct bedroom changed its name to the E-Tail Group ltd trading as direct bedroom, so check reviews of direct bedroom and reviews of the E-Tail group Ltd or reviews of the E-Tail Group trading as Direct Bedroom. I don’t think people like this should be able to hide behind name changes they have no shop or warehouse just an office in a multi occupied building

Unreliable delivery. Wrong produce delivered. No assembly instructions. Poor quality. Unslept on but plastic bits come out of head and foot of metal headboard. 8 MONTHS LATER & still trying to arrange collection and full refund. Police, trading standards and small claims court Thursday if none of the above. No matter how much money you think you may save it will NOT BE WORTH IT!

Worst place ever to buy from ordered my daughter's Christmas presents from here .six times the delivery has been arranged and has been cancelled every time. Now I am waiting on a refund. This place is a joke and should not be able to sell. Will be getting trading standards involved. Do not buy from here.

how I wish I had of read the reviews before ordering 3 items last nov, all the bad comments are true, I am still awaiting a refund having had my delivery cancelled 6 times for a variety of rubbish excuses only to have the whole order cancelled, This company has a  totally incompetent manager who is always on his lunch and never phones you back, staff who answer the phones who have the most rude and disrespectful manners and shouldn't be employed.A truly awful company who should be investigated by Watchdog and the trading standards. I strongly advise you to go elsewhere .I HAVE HAD TO CLICK ON A STAR IN ORDER TO PROCESS THIS REVIEW HOWEVER I WOULD GIVE IT MINUS STARS

I ordered a dressing table from this company which did not arrive on agreed date. When I contacted them they said it was because they had none in stock and not getting more so would refund us. 15 emails, 6 false promises of refund in X amount of days and 2 failed manager call backs and my credit card company is now trying to recoup the money. Absolutely disgusting service. I have since bought the item elsewhere thinking I was getting a refund and so close to Christmas losing such a large amount is a big blow.

My husband ordered a bed on 12th October, we very quickly realised it would be too big for our room but it was a Sunday so we could do nothing about it, the next day he called them to cancel the order which they said was fine, and later that day I ordered a different bed. NEXT DAY DELIVERY is what they claim on their website, I didn't receive any kind of confirmation email when I ordered so the next day I called them just to check it had gone through and that the bed would be arriving. They said there was a delay and it would be in 2 days time, I called in 2 days time, they said it wont be coming today it will be in another 2 days time (This was a Saturday) surprise surprise it didn't show so I called them the following Monday and was told it would arrive in 2 days time.....basically I was given 6 different delivery dates before I got fed up. During this whole time I hadn't received a single email from them, I gave them countless different email addresses and asked them to send me confirmation of the order and of the due date but none were received and I only found out the bed wasn't coming by calling them on every delivery day they gave me. On the 5th date I was given I was also promised 20% back to compensate for the inconvenience, of course I didn't get this. Over 2 weeks later from the order when I was given the 7th delivery date I told them to forget it, I didn't believe the bed was going to come and could I please have a refund. Whilst all of this was going on my husband was still trying to get the refund for his original order, so I knew this wasn't going to be easy. It took 2 weeks of emailing them constantly for my husband to get his refund, I sadly have still not gotten mine, they just tell you lie after lie after lie "yes the money has been refunded and should be in your account in the next 3 days". They tried to make out once that the refund hadn't worked so could they have my bank details to do a direct transfer instead, just more lies, I never received the transfer. I am in the process of hopefully getting the money back from my bank, I have also reported them to trading standards, but they will only be investigated if other people do them same, so if you have written another similar review I urge you to do so.

We ordered a bed with this company a month ago, which failed to show up the on three separate occasions we were promised delivery, by the unhelpful and rather dim witted customer service staff. Having finally cancelled the order I am still waiting for a refund 12 days later for £400. None of the phone numbers now work for the company, or Corban Direct which is it's other operating name, so I expect it's one into receivership. I believe this is a company that is set up to take money off people and now have my bank and solicitor investigating them. I'm also putting a file together to pass onto Watchdog and Trading Standards. Whether I'll see my money again, who knows. Do not buy anything off these people.

This company is awful, just avoid and you will not be taken by their missed deliveries and lies.

Do not use this company, there next day delivery is a joke! I placed my order on 14th Oct 2014 requested delivery on fri 17th Oct they didn't deliver due to an address problem which they attempted to sort via email, a valid security issue that I had no problem with. Spoke to customer services next delivery date wed 22nd Oct my husband booked time off work to ensure we would be in for the delivery we were told we would received an email on the day of delivery. Midday Wed 22nd still no email so I called to be told it would be delivered Thurs 23rd Oct I was annoyed my husband had wasted a days holiday but glad we would be getting the bed the next as promised by  customer service team. Less than an hour passed & I received another phone call from direct bedrooms to be told it would now be delivered on Tues 28th Oct, unhappy with this I requested to speak to the management team to be told no one was available to talk to me at the moment so I asked that they call back immediately. I didn't receive that call Tuesday 28th Oct came I called as I received no email to be told it would be delivered on Monday 3rd Nov in my disgusted I cancelled the order there & then. This company is a JOKE, I will never order from them again or advise others to, it's company's like this that give internet shopping a bad name!

Ordered a bed on 16th October for my son it is now 12 days later with 2 failed promised delivery dates that have been and gone - was given another delivery date today for in another 6 days. Wholly unacceptable for a next day delivery company - my 10 year old son has now spent 2 weeks sleeping on a mattress on his bedroom floor. I have no faith that the bed will be delivered in 6 days time so I have cancelled the order and requested a ful refund and a call back from the manager - which looking at previous reviews I am not likely to receive any more than a bed !! Think carefully before placing an order - this 'company' is a joke !

avoid this company. Offer next day delivery and it doesn't turn up. I waited 4 weeks 8 different delivery dates and still ended up with no bed as had to cancel. It then took over a week to get my money back because they didn't process it. Called every day demanding to speak to a manager. 5 weeks on and still waiting to speak to a manager. AVOID AVOID AVOID.

Placed a order for a double bed was told lie after lie about delivery.Cancelled my order and have been waiting over 2 weeks for my refund of £255.Like other customers I have been told more lies.Told calls would be returned,lie.Told manager would call me back within the hour cos he was on his dinner,lie.I called them back when the hour was up to then be told manager unavailable. Twice I have been told they would email me the screenshot of the processed refund.Guess what,not received.How are this company still operating and getting away with this??? I have sought advice and am now taking further steps to get my money back

A disaster, avoid. Terrible customer service.

I have ordered a bed 12 days ago, on the website is says next day delivery. I was calling them everyday, and everyday they were saying sorry we expecting some delays your bed will be delivered tomorrow. It was never delivered, everyday I was asking my neighborhoods to check it for me while I am at work. Today I have called them again, and they said it will be delivered next week, in 6 days. Which makes in total 18 days. And yesterday the lady confirmed it will come today. I asked to speak to the manager, the answer was the manager not available. I asked the sales associate why do you lie, why you say next day delivery and you never deliver? Why I was calling you everyday and you were lying to me that it will be delivered? The answer was, sorry I cannot do anything. It seems every time I was calling the new person was picking up the phone, and they were saying what ever they feel, because they knew if I will call again, there is a small chance that the same sales associate will answer the phone. And I cannot complain to anyone. My advise, please avoid and never never buy from them. So unprofessional service and very unpleasant experience.

Two failed deliveries, no communication, two wasted days at home. Finally contacted them to be told they are no longer using supplier and so we had been refunded! No communication or confirmation so then had to contact credit card company to confirm refund had occurred. Dreadful customer service, use at your peril.

Your communication skills are absolutely appalling!!! I ordered a bed on 14th October which should of arrived on 15th then I get a email to say sorry there is a brief delay so it will be with you on Saturday 18th!!! Waited in the whole day with no sign of the bed, phoned this morning & surprise surprise the beds out of stock!!!!! Is your system not up to date with stock levels?! Safe to say I will never order from this company again. God help you if I don't get my refund this week. My little girl has been sleeping on a mattress on the floor because of your massive bungle, total joke

We have never received our goods and refund since 20/09/14 all we had was lies after lies about delivery and refund of our monies. It was supposed to be next day delivery, given 4 different dates even confirming via email fro them! Had enough now reporting to Trading Standards and solicitors on Monday. I will get my monies back however long it takes! Direct bedroom now ignoring my emails despite us giving them 2 weeks to refund monies to our account!

Not only did I wait all day for the bed to arrive, taking a day off work to do so, but I rang ahead and was assured it was being delivered before 6:30pm. When I rang the following morning, I was told it wouldn't be for a while because of some courier excuse. Terrible customer service. STAY AWAY!!