STAY FAR, FAR AWAY!!!

I have been meaning to write a review for a while about this place as the quality of the products and customer service is absolutely atrocious! We bought 2x 2 seater leather recliners and a dining set from the Penryn store in Cornwall and at first we were really pleased with our purchases despite them being delivered by the most unprofessional, scruffy looking delivery men who seemed to have been hired purely for the fact that they had a van and were probably cheap. However, our joy completely dissipated shortly after this, it's true that we had absolutely no problems with the dining set and are still happy with that till this day, however, the sofas are the poorest example I have had ever been unfortunate enough to purchase. After only a couple of months they were literally falling apart at the seams and since then have continued to unravel at every possible seam, I have had to repair them on numerous occasions. At the first sign of deterioration I contacted the store and was spoke to very rudely by the manager whose attitude seemed to be that it was just tough so I wrote to the head office and sent photos of the ruined sofas. I had told them I did not want to deal with the manager again as he was rude to say the least and they still continued to use him to contact me, it felt as though they were sticking together to get out of putting right their wrongs. I had several exchanges with head office and was told that if you have animals or children that your year guarantee is void....considering the amount of households that have either or indeed both, I thought it was a ridiculous clause to have in a guarantee and I was not made aware of this when I purchased the sofas either, I pointed out the fact that millions of households have pets/children and they told me that the decision does not lie with them but with the manufacturers, trying to make themselves seem blameless and shirk their responsibilities. Following this I asked them for the manufactures details so I could contact them directly, it was at this point that they changed their mind and told me that it was up to them but they were not going to do anything about it, in such a manner as to say that the discussion was over and there was no point trying to reason with them further. I will never be buying anything from them again and I urge any prospective buyers to remember when you purchase something pets/children void your guarantee and that the customer service they showed you at the beginning of the transaction does not extend to aftersales.