Item: Buy-Sofas-Online - www.buy-sofas-online.co.uk
Rating: 1

Owenae431's review of Buy-Sofas-Online - www.buy-sofas-online.co.uk

“Stay Well Away From This Company!!!”

★☆☆☆☆

written by Owenae431 on 26/02/2015

Ordered The 'Caroline leather recliner' set 2 piece and 3 piece around September 2013. However at time of purchase they did not have the 3 seater in stock but agreed to deliver the 2 seater within 2 weeks in which they did. My 3 seater arrived around December 2013 and was very happy with my purchase. However, September 2014 my 3 seater sofa started to tear due to manufacture fault and I called company straight away in which the lady I spoke to was very helpful and seemed interested in trying assist with my complaint. Couple weeks after had no correspondence from the company and contacted them further to be promised a call back. This happened for the next couple months until they assigned an inspection from 3rd party company. I was promised a resolution after 2 weeks of the inspection but heard nothing after weeks. I contacted the company again and was fed lies about the report not being written, manager not being in etc. The last call I had with them was two weeks ago when I threatened legal action and was promised call back end of that week still no contact from them. I've tried to call them again but ironically there contact number online is not working. I've spoken to trading standards and they have advised me that I have a clear case and the steps I have to take. My advise is stay away from this company !!!

700

Goods purchased & cost
A few weeks late

Delivery
Customer Service
Value For Money

write a review

Gillian_Grant's Comment

Written on: 28/02/2015

I am having the exact same trouble and with the same sofas!! My 3 and 2 seater both tore in a few months. I have been fighting for months now. First I was told I was getting replacements and now told I would have a refund. I have waited more than a month and still no communication. The director is never in and doesn't answer my emails or calls.

Reply to this comment

Shardz88's Comment

Written on: 28/02/2015

I completely understand your fustration. I didon't even require a refund and the dodging the bullet. Now I feel I want a refund because of the unprofessionalism of the company. My advice to you is to log the case with trading standards. The lady on the phone was very helpful advised me to write a letter recored delivery and give them a reasonable time frame to reply to my request. Also try seek alternative contact numbers etc. If no joy then get back in touch with trading standards and escalate the case.

Reply to this comment

Cathyobrien1's Comment

Written on: 03/03/2015

I could have written this review myself, exactly the same has happened to me. We have nearly £1,000's worth of ripped sofa due to manufacture fault. Do not go near this company. I also am pursing through trading standards to attempt to have our site repaired, but once they have your money they old not care less.

Reply to this comment

Shardz88's Comment

Written on: 24/03/2015

Apparently the company has now closed down. This is disgusting service. I jus lt want my money back so I can buy a more reliable sofa set else where

Reply to this comment

Taitai's Comment

Written on: 28/05/2015

Exactly the same as me, I had the Verona sofas, the so-called was falling off and coming up all over the within less than 6mths , contacted them, sent out a 3rd party (Servico), who told me its because of body lotions ( I rarely use them), I just laughed in the blokes face and told him not to be so stupid. He then told me the front of the cushions and seats weren't leather and their own customer services had told me the back and sides weren't leather, don't know if any of it is but description was leather. After not getting back to me after Servico, I contacted them again, they told me it had been resolved and I agreed with the problem!!!! I wanted to take them to court for Trade Description, guess I've got no chance now. Also in less than a year the springs in the seats are all coming up making the seat lumpy and uncomfortable.

Reply to this comment

Littlelaffer's Comment

Written on: 04/04/2017

Hi. sorry to bother you and i know its been along time since your post, but i was just wondering if you did take the sofa company to court and if you had any luck? i brought a so called leather sofa but found out it was plasic after seeing splits in it andit was about 14 months after i brought it i noticed then, so they said they cant help or wont help, so im taking them to court because the sofa isnt fit for purpose and £600 is alot of money just for one year of use, and as for that servico saying your fault was due to body lotion my was apparently due to me laying on my sofa and was told not to and to sit on the other of the 3 seats, lol, thats why i brought a 3 seater sofa so i can lay down to watch tv, say know they are called sofasavings, any feed back from you would be very greatful.
thanks

Reply to this comment

Was this review helpful? 0 0

Report this review

Write A Review Ask A question

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!

Claim your item page Take control of your reviews by setting up
your free Business Account

Stay Well Away From This Company!!!

Customer Service

Quality of website

Value For Money

Owenae431's review of Buy-Sofas-Online - www.buy-sofas-online.co.uk