Arredatutto Reviews - www.arredatutto.it

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1.5 / 5
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Latest Reviews

★☆☆☆☆

“Defective product - inneficient customer service ”

Written on: 29/07/2017 by 283Peters (1 review written)

I ordered an office chair (Milani Comet) from Arredatutto. When the chair arrived it was clear that the seating mechanism was defective as it was not possible to sit in the chair. I bought the chair because I needed an extra chair for my business and unfortunately for over a month, Arrdatutto' customer service has not been able to sort out the situation, either by sending me a replacement one or a refund. They have proposed to send a new mechanism so that I can replace it by myself using a… Read Full Review

Arredatutto.com's Comment

Written on: 15/11/2017

Hi,

First of all, thank you for you review.
Every review is a good occasion to improve our service or to explain better how the purchase of such a particular product as yours works.

Defective products can happen.
We PROMPTLY replied to your request of finding a solution to the defect of the product.
We where ready to send you a free spare part that would have completely restored the proper functioning of the chair.
Despite the manufacture said that the chair was not defective, according to your video.

Please remember that you bought a precious office chair and not a simple t-shirt that is easy to sand back a forward.
So that was the IDEAL and QUICKER solution.
But strangely you refused that. Please, take note that replacing that new mechanism is not so hard and risky as you wrote.

Anyway, we still have your spare part in our warehouse waiting your confirmation to send it to you.

For any other need you can write to us.

Regards,

Arredatutto.com

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★☆☆☆☆

“AVOID ARREDATUTTO!!!”

Written on: 15/03/2017 by 1upsetcustomer (1 review written)

Stay away from this company. I ordered a product at considerable cost. The item arrived completely damaged and Arredatutto are refusing to replace the item or issue a full refund. Despicable way to operate a business, screwing customers for their own gain!! Will never order from this company again!!!… Read Full Review

Arredatutto.com's Response to 1upsetcustomer's Review

Written on: 15/11/2017

Hi,

We are sorry to hear that this issue has caused you a great deal of stress. We are not happy when our customers are not satisfied. We have really tried our best to find a suitable solution for you.
We were still working on your order when you wrote this review.

As you can see from the other dozens of good reviews we do always our best to make our customers happy. And it works!
In your case we tried to find the best way to solve your problem although you did not report the damage to the carrier and the product might have been damaged at any time after delivery.
Anyway, as we have already written, we were still working on your order when you wrote this review.

For any further information, please write to us.

Best regards,

Arredatutto.com

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★☆☆☆☆

“Oven with a dent”

Written on: 07/03/2017 by Amir1342 (1 review written)

So I ordered an oven on this website. First of all it was delivered to one of my neighbors without me signing for it. Second, the oven had a huge dent in it. But most importantly, the servica was 0, absolutely worthless. Even after calling and emailing multiple times, no solution was offered. They blamed it on the warrenty/manufacurer and said I should take it up with them?! Unbelivable, what a rip off… Read Full Review

Arredatutto.com's Response to Amir1342's Review

Written on: 15/11/2017

Sorry, we cannot find your order to understand what happened.

Arredatutto.com

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★☆☆☆☆

“Painfully slow delivery”

Written on: 09/05/2016 by Edwin1951 (1 review written)

Took 4 and 1/2 weeks for coffee machine to arrive. When it arrived it was faulty- they suggested I go to manufacturer under warranty Terrible service/ do not use this company… Read Full Review

Arredatutto.com's Comment

Written on: 15/11/2017

Sorry, we cannot find your order to understand what happened.

Arredatutto.com

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★☆☆☆☆

“ATTENTION: DO NOT BUY ANYTHING FROM ARREDATUTTO! ”

Written on: 05/02/2016 by jonmacojoyce (1 review written)

They do not deliver on time, want to add extra costs, no customer service, rude, just an organisation that doesn't not care about their customers. They will not refund! I tried to buy a Miele washing machine from them and it took 5 weeks to deliver and they charged £100 extra for it to be lifted up the stairs to my apartment. On arrival the machine was not operational and I asked the courier to take it back. They refused and also refused to take responsibility and take it back also.  It's… Read Full Review

Arredatutto.com's Response to jonmacojoyce's Review

Written on: 15/11/2017

As the review is anonymous, we cannot find the order to understand what happened.

Sorry.

Arredatutto.com

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★☆☆☆☆

“so bad !”

Written on: 18/01/2016 by Shania262 (1 review written)

I bought a Unico HP air conditioner unit in September and after fitted by a certified plumber a week after the delivery, we have notice that the unit "flop" did not work so therefore I have contact the seller to request to change the unit or to fix it by sending someone to deal with it. The answer was that they cannot give this services outside Italy, that mean that they do not guarantee the product shipped outside Italy. This is a joke!! Can somebody tell me why they are allowed to sell in… Read Full Review

Arredatutto.com's Comment

Written on: 15/11/2017

This reviews regards most the producer Olimpia Splendid rather than Arredatutto.
They are obliged to assist the European customers if they have Technical Assistance centers.

Anyway, if they don't we do it, please write to us.

Arredatutto.com

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★☆☆☆☆

“never buy to this website”

Written on: 14/01/2016 by SavannaCooper222 (1 review written)

This is to all people! dont buy at this shoop! I order a washing machine, and the washing machine comes factory defected and it vibrate all around the costumer sevice of this company is a disaster, they even hang up the phone, and dont answer anymore. dont buy to them… Read Full Review

Arredatutto.com's Comment

Written on: 15/11/2017

Your review is very strange. We always reply to our customers. It's our job.
You can try.
Anyway, as the review is anonymous, we cannot find the order to understand better what happened.

Arredatutto.com

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★★★★★

“italian style furniture ”

Written on: 17/04/2013

I am italian and I have been at the furniture fair in Milano last year. I very much liked a table from a famous italian brand and wanted one for my house in Croydon. They have a store in London: I've been there just to discover that the table was too expensive and not even available. They could order it from Italy and needed like 2 months to receive it. Then I discovered this website and ordered the same table there. They shipped it to my place with a specialized courier, nothing got broken. I… Read Full Review

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