Venere www.venere.com Review

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Venere www.venere.com
★★★☆☆
3.1
From 244 reviews
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EzraReece's review of Venere www.venere.com

“I booked through Venere because of the lower price on...”

★☆☆☆☆

written by EzraReece on 20/06/2014

I booked through Venere because of the lower price on hotel. They booked me in the WRONG CITY! Florence, KY instead of Florence, SC. I did not notice this until I printed off the reservation sheet to take with me. So I called Venere - of course the guy didn't speak English very well - and since my reservation was non-refundable, the guy said "he wasn't sure if they would accept my cancellation, but he would try" ..as if he was doing me a favor! So he found a room for me in the correct location -for $50 more- that I had to agree to BEFORE he would cancel the wrong room. When I got to the hotel, the guy at the desk said that happens all the time with this agency....booking people in the wrong city. Which tells me it's a way to get people in at the lower price, then change reservations for a higher rate.

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