We booked a special extended family holiday with luxury trips trips. We paid over £5000 for a 5 star hotel and flights. We booked in April for 6 adults 2 children and an infant. As of July I started to phone to try and book our seats on the flight. We were told to call back in August. Weekly calls thereafter lead to nothing until my sister phoned easyjet who told her that the 9 of us were not booked on the flight. We would have turned up at the airport with no flight. We then called the company and spoke to the manager who after many many phone calls finally found us another flight. I'm not sure that this would have happened if we had not called over 20 times. We had already booked car parking and fast passes through customs. We have now paid for our own seats and rebooked the parking etc after being told that they would do it. We have called many more times to try and get them to pay for our parking. We still have not received our hotel or transfer vouchers. I have called again today as we are going tomorrow and been promised would get in 1 hour. That hour has passed and still nothing. We are all at work and having to call this company every day sometimes many times a day is ridiculous. They have been totally unhelpful and no apologies. In fact they even get irritated that we keep calling. They have £5000 of our money and can't understand why we are upset. Please think twice before booking with them

Before i paid they were incredible helpful and attentive. But since we have had a terrible experience. We were promised a free room upgrade that has not happened on the tickets, , once they have your money. they have failed to send out tickets for our honeymoon and have been rude and unhelpful when i have called to try and get them. The adviser with the codes is only working half a day today and has gone home, is not what i was expecting as a response. I did have a great holiday though!

Paid £6k 2 months before travel - received confirmation and receipt. Travel documents had not arrived 1 week before departure, when I phoned they said they hadn't booked my holiday and now the return flight was not available! They were dismissive and unhelpful. Had to change our flight to an airport 150 miles from home with no compensation, no offer of help. Under no circumstances use this company.

Shocking customer service. Extremely poor attention to detail. Travel documents missing or incorrect repeatedly. When they make a mistake they won't admit it. We will never use them again and will certainly not recommend them to anyone.

They will say anything to your get booking. Once they have your money they will let you down. Rather than help resolve the issues and correct their mistakes they will instead very rudely blame you. They seem more than happy to break ABTA rule and process unauthorised credit card transactions. The directors don't care. Bimal Kohli in particular is more interested in threatening you and is unprofessional. I have already made a claim through my credit card issuer and have also complained to ABTA.

Lxurytrips are great until they have your money, when they are pretty much useless and unhelpful. They will come up with many excuses as to why they cannot book the hotels they quoted for and will offer inferior hotels as substitute without offering any refund to reflect the lower price of inferior hotel. Stay waway from this company.

It was thanks to the advice from Luxury Trips that we chose the island to stay on in the Maldives - it was perfect! The hotel / island had a relatively poor website / promo video but Luxury Trips gave us the advice we needed and we thank them for that.

After booking my first holiday with Georgina/the airliner group and getting a really competitive price, I have had no reason to book with another travel company. The service has had a very personal touch, ensuring all our needs before, during and after each holiday have been met. Georgina personally makes each holiday booking experience a pleasure, and I have booked and recommended her/the company to many of my friends and family both to those well travelled and those inexperienced with travel that have needed and received extra guidance. I am also pleased to say this is recognised and the company/Georgina have ensured I receive good deals and Thanks for this. I would not hesitate to continue my use of this company or to recommend to more friends and family. Karen Green - Manchester

I am fortunate enough to be able to travel 2 -3 times a year, since both myself and husband have retired. We always travel to Dubai once a year and then leave the rest to Georgina. We give her a budget and she comes up with some fabulous itineraries and ideas, we have never been dissapointed and she really does consider all our needs...nothing is too much trouble for her. Over the years i have reccommended friends and family and they feel the same, that she is valuable not just to us but to Luxury trips. We have had the best times and memories of our retirement and its all thanks to Georgina....She gives us the best prices which no other compsany has been able to beat to date....I highly reccomend this company and hope to have many more holidays with them.

We have recently booked our multi-centre honeymoon with Luxury Trips & are thrilled with the result. Our consultant Manish was so helpful, upfront & honest right from the word go. He had extensive knowledge of the area & was very understanding of our needs. Due to the nature of our multi-centre honeymoon, there were lots of individual aspects to consider. He made this very easy for us to understand & constantly updated us with new options. We were also not forced or rushed into making our decision. We were given time to breathe & compare quotations with other companies. They were very competitvely priced in the current market. They came up with the best quotation by far! Another company then offered to match their price & they then took a further £300 of the price & threw in some lounge passes aswell! We couldn't be happy & are so excited about going on our honeymoon next year! xx