Not in stock, no refund, lots of excuses

I placed an order with Pharmacy at Hand on April 7th.

I contacted my credit card company on the 19th as I hadn't received the goods, and they said they would be able to open a dispute. However an email arrived at 18.34 on the 19th saying the item wasn't in stock and had been discontinued. and that I'd receive a full refund.

The first couple of issues here are: they take the money even though they don't have stock, and that it takes them almost 2 weeks to let you know this and offer a refund.

A month later...

May 20th. Looking at my statement, no refund.

I called them, and they later called me back. They were apologetic but they blamed it all on Sage Pay.

So, don't use Pharmacy at Hand, and be wary of Sage Pay. If your item isn't in stock you won't know for a couple of weeks, and you may not get your refund without wasting valuable time chasing them. I don't know about you, but my time is valuable!

I contacted my credit card company in the end, as I was not sufficiently convinced that the promised refund will ever arrive.