False Advertising?

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★★☆☆☆
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13.0% of users recommend this

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MLH1970's review of Lookfantastic.com www.Lookfantastic.com

“False Advertising?”

★☆☆☆☆

written by MLH1970 on 23/06/2015

I ordered GHD straighteners for my Daughter's birthday and I was supposed to receive a free gift worth £40! When the parcel was delivered, it contained hair serum - no straighteners and no free gift. Called them and was told they were very sorry. I had to order and pay for another set of straighteners and send back the hair serum. Once they had received the serum they would refund my first £145 but...BUT they couldn't send the free gift as that had expired so they would send me free gifts to the value of £40. Never received these 'free gifts' so emailed and was told that the original free gift was a tester worth £6 and they would send me that or credit my account with £5. I argued that their website definitely stated the free gift was worth £40 but they have stuck to their guns so I've told them to stick it.
Absolute let down and very poor customer service - will never use again!

  • GHD Straighteners £145.00

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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