Never Again - They Have Ruined my Weekend

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Guest's review of Lookfantastic.com www.Lookfantastic.com

★☆☆☆☆

“Never Again - They Have Ruined my Weekend”

Written on: 28/02/2013

I needed my £195 order to get to me on Thursday in time for me leaving for the weekend. I paid to have premium next day delivery.

Only because I phoned them at 4.30pm to ask where my order was did they inform me that I wouldn't get it on this day.

I then request that they at least change the address so that someone I know can accept the order while I'm out of town for the weekend and they say that they can't!!

Fuming I ask for a full immediate refund and they say they can't! It'll take 5 days?!?!


I will now return from my weekend without my products and have to chase up my order from a depot miles away from where I live.

If I was the manager I'd offer a discount or at least apologise for the inconvenience.

I WISH I HAD READ REVIEWS BEFORE ORDERING!!!

  • Kersastate Shampoo - 12 bottles!

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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