Worst company ever

Ordered item ,got email detailing when to expect item,wrong item arrived ,they arranged return all going great,then it all starts I wait 4 days then I phone them get woman on other end of phone oh right I'll look into it for you ,oh we've sent correct item out ,nothing wait 4 days I use same phone can't get through ,can't get through,can't get through tried house phone straight through ,o we've sent it ten days ago can't understand why not received I'll just check ,I said you track all items ,she hung up guess what when I use house phone I can't get through,let's try email yep think they've barred me too ,I ordered a shower stool it OT got round to getting stuff for me they said it would take six weeks ,guess what all there stuff have arrived and fitted still waiting on my shower stool from complete care shop ,won't be using again,guess what biggest council in Scotland avoid them like the plague says it all really...