Shambling

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  • Customer Service

  • Quality of website

  • Value For Money

Richardson446's review of Boots - www.boots.com

★☆☆☆☆

“Shambling”

Written on: 30/06/2018 by Richardson446 (1 review written)

Over the last couple of years many of my online orders have been cancelled, with no explanation or apology and if you try to get an explanation from them on the phone they won't tell you what specifically was wrong and just refer to "technical" issues. I've tried phoning them to complain but they just bounce you around until you get bored and hang up. Just finished a 20 minute session on that process. I find though that if you just keep repeating the order it sometimes is, eventually, accepted. Truth is there is something wrong with Boots online system and even they don't know what it is!

  • £47

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Observero's Comment

Written on: 04/07/2018

Update - actually I was wrong. If you keep trying you just get more frustrated by the fact that their online system does not work. Have made a complaint but this goes nowhere at all...…………….

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