Almost too late

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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of The Whisky Exchange


“Almost too late”

Written on: 26/05/2011

I was very impressed with the Web Site, and as my Son had
particularly requested Jack Daniels 1954 Gold Medal for his 30th Birthday present,
I was quick to place an order, not requesting a special delivery
as I was assured on line it would be 3/4 days and I had 9 days until
the actual Birthday. I waited until the 5th day until an email arrived
telling me to track my delivery, and that it had only just been collected
by Parcel Force, which meant it was'nt going to arrive by Saturday May 21st as I had requested as a final delivery date. Assuming 3/4 days was from placing the order. I sent an email to Parcel Force asking if it was
possible to take this parcel to my nearest Post Office if I wasnt in, as
I was due to work on the Monday afternoon as I hadnt anticipated the parcel
arriving on that day. I had an automated reply, and it said someone would
contact me shortly. No one did! So I waited from 7oclock in the morning, hoping the parcel would arrive that day, and not be taken back to Essex to
their depot if they found I wasnt in. All this was very stressful, as it was the day before the Big Day and I had so many things to organise. Thankfully, an hour before I was due to leave home for work, Parcel Force
arrived with the parcel, and I was able to wrap it up ready to give to my son the next day on his Birthday. I would order again from The Whisky Exchange, and recommend them to my friends, but would only ever request the
next day delivery at an extra charge. I would like to add, my Son was really pleased with his gift, but I was disappointed having to feel at the mercy of Parcel Force to make this happen.

  • 1954 Gold Medal Jack Daniels - £88

    Goods purchased & cost

  • Up to a week late


  • Customer Service

  • Quality of website

  • Value For Money

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