I ordered a £200 gift voucher from Theatre Gift Vouchers for my son’s birthday before the cut off time of 1pm. I paid extra for tracked delivery. After two days, I still hadn’t received a tracking number. On the third day (promised delivery within 3 days), I hadn’t received anything or heard anything so I emailed customer service. Three days later the only listed Director at Company House contacted me to say my email had gone into Spam but he could confirm my gift voucher had been dispatched. The voucher arrived three days late. It had been posted on the third day after it had been ordered and only by first class mail - not by the tracked mail recommended and paid for. The service does not live up to the hype. I have had to post the voucher on to my son by special delivery as it arrived too late for his birthday celebration. If I had have realised that this company was so unreliable, I would never have used them.

Ordered £150 of vouchers but only received £30. Tried to contact online but not reply. Emails didn't get a reply either. Will report them to the police!

I bought my Mum and her partner a £30 theatre voucher for Christmas, they still hadn't turned up, so I decided to check my order, only to realise I'd accidentally entered the wrong postcode. I asked a helpful employee if there was a way to get my order redelivered. The entire process took me no more than 2 minutes. Absolutely flawless and hardworking staff. Good work, I will definitely be recommending TheatreGiftVouchers.co.uk from now on.

The website said free postage over £50, but i was still charged. The theatre tokens were supposed to be sent First Class yet haven't arrived as yet, 4 days later. Now this present is late. The pop-up window says they're online to help, but no response. I won't use them again.

Ordered theatre gift vouchers online before 1pm yesterday and paid £7.50 for delivery today because present to give a work colleague tomorrow. So far not delivered (12.18pm). Have not been able to speak to anyone on telephone or to "chat online" despite stated to be available, and no response to email. Very disapppointed. Would not use again.

Worst customer service ever. Will never use this company again.

These vouchers are a perfect gift especially for those you find difficult to buy for, they are always well received & do not have an expiry date which is great. The website is easy to use & delivery is always on time. I definately recommend.

Easy transaction and vouchers arrived very quickly.

Tickets as present to family, arrived in time as promised, excellent surprise

Many of my family & friends love visiting the theatre. Theatre Gift Vouchers have proved to be a fantastic gift and allow them to choose a performance they really want to see and at a theatre that is convenient for them.

Bought as a gift. Easy to order. Arrived on time.

Purchase online was straight forward. Gift voucher arrived quickly & was used to book tickets at Leeds Grand Theatre at Christmas time. Was a very well received birthday gift. A perfect treat for lover of Ballet. All went very smoothly. Thank you.

I was trying to think of something to give my daughter for her birthday."Take her to the theatre "said friend. Not so easy when you live 200 hundred miles apart."No problem, you can buy tickets over the phone and they will be sent to her." I was sceptical. " have you tried buying things over the phone? It is the most frustrating business; you wait for ages before they answer then the receptionist doesn't know what to do so she puts you on hold and plays awful music at you,no thanks." "Oh don't be such a moaning Minnie - try it."And I did and she was right! I got some excellent tickets for my daughter with no fuss or difficulty, she was delighted, i was relieved. Everybody was a winner,

Easy to use website. Straightforward transaction.

fantastic present, easy to order and easy to use.

GREAT EFFICIENT SERVICE, NO PROBLEMS OR HICUPS WITH DELIVERY, EASY TO USE WEBSITE, WHAT CAN I SAY, MOST SATISFIED. lOVE THE FACT THAT CAN BE USED AT DIFFERENT VENUES.

A great way to send a present. Much appreciated by giver & receiver. Have used it several times & always been pleased.

I bought theatre ticket vouchers as a gift - a really easy way to send a great gift.

There were no problems ordering vouchers Great idea for a present.

I bought Theatre Vouchers in June for a friend's 60th Birthday.The website was easy to use .My friend was thrilled with the vouchers and uses them to see "The Lion King".