I placed an order and paid for insurance with MiniInTheBox on Nov. 1, 2017. It is now Feb. 2, 2018 and I have never received the order. I have reported the problem, they have opened three different tickets and then closed them without resolving the problem and will not return my money. Every time I contact them, they send the same canned response, open a "ticket", but do nothing to find the package or refund my money. After 90 days it is obvious the package is not coming, but they refuse to refund my money. If I had known when I placed the order what I know now, I never would have placed the order. I would like for people to know not to deal with this company.

Bought Garmin replacement watch bands/straps. Incorrect product sent and unable to return to North American address. Cost to return $50 with tracking vs cost of goods $25. (China or Poland) I am a big on-line shopper and never had this problem with Amazon or Alibaba or any other vendor I have dealt with. I DO NOT RECOMMEND THIS COMPANY IF THERE IS CHANCE OF RETURN

Apparently my first order from June got lost and a replacement order was shipped early August, i was told to wait 20 business day the latest, still havent received my order. This is company is terrible to deal with, all they say is to be patient, order is on its way. I really don't know what means of courier they are using that is so so SLOW. This is just rediculous! I would not recommend MiniInTheBox to anyone. So upset that they took my money and dont have the product yet.

I have been asking for my money back for 2 months and they keep sending me the same reply.....please give it 30-60 days more, I have rcvd this message 3 x's. I keep saying no! and they are just ignoring me. no wonder they don't have a toll free number. Also in March their tracking said that on 3/30/17 the item was on the way to me from JFK airport... If you need to purchas anything, go to EBAY most items are less expensive also. The only reason you have 1 star is because there is nothing less!!!

What a load of BS, I ordered from them 1 other time 1 item, worked fine, this time, still haven't received anything, ordered way more than normal companies would give free shipping on, and still was charged shipping, was supposed to be express 3 to 4 business days, been over 2 weeks now, contacting customer service is rediculous, and trying to track your shipment is an absolute joke, WON'T do that again!

I've ordered from LIght in Box on 2 occasions. I had the bad experience of waiting for months, calling, writing, etc. and gave them a second chance. I also had to pay lots of extra in tariffs, etc. so I stopped using. This morning I woke up to an alert from my credit card company. Someone had used my card to purchase $365.00 in merchandise from Light/Mini in Box. Coincidence? I think NOT! This website is not secure. Do NOT RISK your good credit. It's a pain to have to go through Fraud process. I'm certain they got my information from Light in the Box. You've been warned.

I ordered a cable for my tablet, the comment section told me it would be compatible with my device. When I received the product, it didn't fit. I wrote a review for the product stating that it didn't fit my device though stated in the comments it would. Later, I got an email from customer service that my money had been refunded and they were sorry. I even got to keep the cable, no time lost on returning. Great service, I didn't even had to ask them for a refund, they pleasantly surprised me.

I wouldn't order another thing from your company if my life depended on it. Stinking service and rotten attitude.

Got my package stuck in customs and had to pay 100% duty. So my order cost me 200% of what was stated on miniinthebox. I was not aware the the package would come from outside of Europea Union, everything on the site looked to be from within EU. The language was my local language, the currency was local currency and nothing stated that the package was shipped from outside European Union. I've tried several times to contact customer support, but they are completely non-responsive. As far as I know this company is order and pray, because once they have our money, pray is all you can do.

 This ticket was not closed by me. I have $9.98 owing in a refund for item returned. Please be advised I will take this matter further if I do not receive my refund.

I orderd a phone case from them. Three weeks later I have not received it and it is IMPOSSIBLE to get in touch with this company or to get an answer to anything. The better business bureau has up to 57 complaints on them. I would not buy a thing from this company. I am under the impression that it is nothing but a cheat ! The refuse to be held accountable for tricking people out of their hard earned money and yet still send emails offering things to sell that you will not receive. The customer service is non existent. They have no phone number and if you can find the email address they don't even reply. If they do it is a generic computer generated letter saying they will get back to you within a day. It has been two weeks. Do not shop here!

I purchased a Solar Battery in Feb 20, 2016. It is now March 31st and it has not arrive in the US. Secondly, there is no way to contact these people... no email to them, no way to tell them about this particular situation. Worst online purchasing that I have encountered! Do not buy from them, any company you cannot write a direct email to and they hide how to get to them is NOT worthy of my business... So far I have ordered over $100 this year and now I am stuck for $20 on this Solar Battery. I am NOT happy... I have worked with Banggood and I can always talk to someone via emails and get the smallest thing accomplished... I guess they will get all of my future business. Good by MiniInTheBox... you are history. How about responding to this hate mail... will I even get a response from you NOW!

no way to track your stuff

no way to track your stuff

Absolutely terrible company! I have placed one order with them, and will never use them again. My order took about three months to arrive, and I have been absolutely INUNDATED with junk mail from them. I unsubscribed to their newsletters, and am STILL receiving the junk mail. They do not respond to questions, complaints, messages via their so-called "Customer Service" centre. They only get one star because there is no option to give them zero stars.Don't waste your time.

Do not believe these 4 and 5 star reviews someone is trying to confuse you. This place is horrible, the absolute worst. I've been waiting for ear buds for about 2 months now. I'm beginning to feel ripped off now. I gave my credit card information to a site I no longer trust. Keep watch of your credit card for small amount purchases that are not yours. I checked the entire web page for an address, or a phone number to follow up with the status of my order. The web site provided NO way for you to contact them. This was my red flag!!! But I missed it! Just go to AMAZON.com and overstock.com etc...

Ordered a simple ipad case for my nephew, 10-20 days delivery so they say.. are these in dog years?? still no case 1 month later and when you try to use the tracking number you just get a that tracking is not available. So wish we had read the reviews on this site before hand. Do yourself a favor and save your time and money to order from a reputable site where you will actually get you order. If I could have given this site 0 stars I would have

i ordered 3 things that said it would be sent in 3 to 5 days 1 and 1/2 months all they said is bad order, it was in the warehouse just got to get it package up to send,and more reason. then they said they canceled be cause i made inquiry on if they are a fraudulent company or if i would ever get my order. and now they will not answer my any question but just if I want it I have to reorder

Esta es la peor compania de la web ,por favor no compren nada en este sitio se van arrepentir