written by Kmt18 on 09/03/2018
I had an issue with the non-delivery of an item due to the snow. I emailed customer service is replied and arranged for a replacement to be sent within an hour and a half! Excellent friendly service! Very good product too.. just as described.
written by 350Pruitt on 05/03/2018
Paid almost £8 for special 24h delivery, they don’t even send with tracking “due to the valie of your item”. For the second day promise it wil be tomorrow, now are saying i have to contact royal mail myself to check where my order is. Rude, unprofessional service, pay a couple of pounds extra and buy with notonthehighstreet or other.
written by Ashby300 on 02/03/2018
Very helpful and friendly staff. Any issues i had they went above and beyond to ensure i was fully satisfied. Delivery was super quick, even when i purchased items with personalisation. Also very pleased with the prices as i have not found the products i was after for any cheaper on any other website. I would 100% reccomend this website and am defiantly going to be a returning customer in the future!
written by Spanchops123 on 02/03/2018
I brought this as a gift for my Nan's 90th birthday. It is very well made and I cant wait to see my nans face when I give it to her later tonight. Thanks for still amazing gift.
written by McCrone98 on 21/02/2018
I emailed support needing assistance with something and was aided by the person I dealt with - one of your Customer Support staff. The service and care she showed left me knowing that this is a company to use again! I have never experienced service quite like it. This lady deserves recognition as her service is second to none! Will definitely recommend!
written by Jct1987 on 17/02/2018
Fantastic customer service! Processed my order quickly and received it the next day. I requested a special delivery and they even took the initiative to call me to check when I needed it by. I would recommend this company without a doubt. The product was perfect.
written by GrandmaBE on 10/02/2018
Ordered an engraved Carousel money box for my grandson's christening. When it arrived, the spacing on the engraving was incorrect so I contacted customer services by e-mail with a photo of the inscription. A replacement was ordered for me and arrived swiftly but unfortunately had the same incorrect engraving. Again, I sent an e-mail to customer services with a photograph. By now, it was Tuesday for the christening on Saturday. Again, customer services responded quickly and placed another order for me with the reassurance that the inscription would be carefully checked before dispatch. 3rd time lucky! The item arrived in time for the christening with the correct engraving and was well received. Thank you to customer services for responding quickly and efficiently and turning a disappointing experience into a very satisfactory one.
written by CaitlinWilkinson51 on 04/02/2018
Really lovely firm to deal with, fantastic customer service. Very pleased with newspaper gift Highly recommend A+++++
written by PamelaMaxwell on 24/01/2018
Ordered in time for Christmas, got an email saying ‘sorry out of stock, will refund in the next couple of days’. Never received refund. Never replied to my emails. Phone number told caller to email as no operators available. Do not buy from this company. Customer service is non-existent. Had to get my money back through a Chargeback using my bank. Would take your money and keep it without providing the goods if it could get away with it! Probably the worst company I’ve ever come into contact with.
written by vrGustafson411 on 16/01/2018
Can’t find a website for this company they seem to have disappeared. Don’t buy their vouchers it’s a fantasy company Couldn’t find one retailer that takes their vouchers
written by BarbaraSchroeder on 07/01/2018
Recently purchase the David Bowie book for a Christmas present extremely pleased with the item and the service
written by tlMcKenzie345 on 06/01/2018
Purchased some four items now, always the best price and all but one item were delivered within three days, the one that wasn’t was the post office at fault but having spoke with customer service, she shipped another immediately, a great gift site and very much recommended
written by JASmith58 on 03/01/2018
We ordered a personalised vase but the Royal Mail did not leave a card. It was for Christmas so we were panicking. Love My gifts were really good and rang the mail depot to have it redeliverd for us. Really excellent service.
written by 245Madden on 23/12/2017
Ordered a product, havent recieved it. cannot contact them, the number on their website doesn't exist when you call it!! DO NOT PLACE AN ORDER WITH THEM!!!!
written by DominicHolmes on 20/12/2017
I placed my order 2 weeks ago. It still hasn't turned up, despite it already having been sent "next day delivery". I'm not receiving replies to my emails, I have been left red faced, having to turn up to the office Christmas party with no secret Santa gift, and out of pocket as I will now have to buy something else where. Would not recommend. Customer service is not great
written by Holbrook14 on 18/12/2017
Order placed and confirmed, no order recieved, contacted them to get no reply so I sent a message via PayPal complaints to get a reply to my personal email telling me I would get no replacement or refund unless I removed the PayPal complaint to which I told them they had breached the contract and if I did not receive a satisfactory reply by the end of the day I would contact trading standards, within a couple of hours i had a message on paypal from them to ask if i was sure I hadn't recieved the item?! so far it is still unresolved but I had since replied to tell them if they cannot guarantee the item will be delivered before Christmas as it's a gift I want a full and immediate refund. total joke, I shall still contact trading standards as having read other reviews they make a habit of taking your money and not sending the item!
written by KForton on 01/10/2017
I made a mistake on the wording on my vase. I contacted support and within 30 minutes my wording was changed. I love the vase and will definitely recommend Love My Gifts thank you.
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers