Cumbersome booking, poor choice and availability, value of voucher halved owing to admin costs of this company and extra money needed to get a better room in a B&B!!
Thank you for your recent comment to your experience.
I am sorry to hear of the disappointment that you had when booking the experience.
When it comes to booking for a hotel experience we do provide on the booking information that all the venues are "Subject to Availability" This is because as it is a hotel the dates can change.
With regards to the vouchers value and other cost within the voucher. As a third party company we have to take into consideration other costs, such as packaging, distribution and VAT.
Also as the voucher you hold is a "National Parks and Coastal Breaks" we have to have a price that covers all locations available within this pack.
With our locations the rooms which are available are Standard Twin or Double Rooms. There is an option if you wanted to upgrade the room then a fee is able to be confirmed.
Once again thank you for your comments, we are always aiming to improve our products and customer service. If you wish to discuss this matter further, do not hesitate to contact us.
Giftideasfortwo's Comment
Written on: 15/02/2017
Dear Reviewer
Thank you for your recent comment to your experience.
I am sorry to hear of the disappointment that you had when booking the experience.
When it comes to booking for a hotel experience we do provide on the booking information that all the venues are "Subject to Availability" This is because as it is a hotel the dates can change.
With regards to the vouchers value and other cost within the voucher. As a third party company we have to take into consideration other costs, such as packaging, distribution and VAT.
Also as the voucher you hold is a "National Parks and Coastal Breaks" we have to have a price that covers all locations available within this pack.
With our locations the rooms which are available are Standard Twin or Double Rooms. There is an option if you wanted to upgrade the room then a fee is able to be confirmed.
Once again thank you for your comments, we are always aiming to improve our products and customer service. If you wish to discuss this matter further, do not hesitate to contact us.
Kind Regards
Joshua R
Activity Superstore LTD