No compassion for ill health

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Buy A Gift - www.buyagift.co.uk
★★★★☆
3.6
From 777 reviews
68.0% of users recommend this

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Chris Morant's review of Buy A Gift - www.buyagift.co.uk

“No compassion for ill health”

★★☆☆☆

written by Chris Morant on 25/10/2016

Given a visit to Kew Gardens for Christmas 2015 because of health problems it got overlooked and expired this month(October) as only valid for 10 months. Found out today it can be revived but at a cost of £20. If we ever really wanted to go as pensioners a couple of tickets would cost us £26 Blatant profiteering! Decided not to bother, however, would recommend the daily primary coloured epistle (riddle) people as they were brilliant.
A full years validity would help as would aligning charges with the cost of the experience

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Buyagift Helper's Response to Chris Morant's Review

Written on: 27/10/2016

Hi there,

Thanks for your feedback!

I'm sorry to hear you've had some difficulties with ill health, we certainly do take factors like this in to account when assisting our customers.

Please email your voucher reference number in and I'd be happy to look in to this further.

I hope this helps and I look forward to hearing from you.

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Chris Morant's reply to Buyagift Helper's Comment

Written on: 27/10/2016

Thank you for belated response. The pretty tin and the reference card were taken by the dustmen yesterday - but it was a trip for two to Kew Gardens

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Chris Morant's reply to Buyagift Helper's Comment

Written on: 27/10/2016

Thank you for belated response. The pretty tin and the reference card were taken by the dustmen yesterday - but it was a trip for two to Kew Gardens

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Buyagift Helper's reply to Chris Morant's Comment

Written on: 31/10/2016

Hi there,

Thanks for your response.

I am sorry to hear this. Perhaps you can email us with the name and address of the original purchaser, and I'd be happy to locate the order this way? I'll ensure to have this picked up straight away.

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Chris Morant's reply to Buyagift Helper's Comment

Written on: 01/11/2016

Is there an e-mail address to use? Regards

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Chris Morant's reply to Buyagift Helper's Comment

Written on: 01/11/2016

Is there an e-mail address to use? Regards

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Chris Morant's reply to Buyagift Helper's Comment

Written on: 01/11/2016

Is there an e-mail address to use? Regards

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Buyagift Helper's reply to Chris Morant's Comment

Written on: 03/11/2016

Hi,

Thanks for your response.

Please contact us - this way it will come straight through to me.

I hope this helps!
Em

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Buyagift Helper's reply to Buyagift Helper's Comment

Written on: 08/11/2016

Hi,

It appears we're unable to post our email address through this website - please use the contact form on our website.

I hope this helps!
Thanks

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Chris Morant's Response to Chris Morant's Review

Written on: 09/11/2016

Whilst the initial response was as described above, since posting the Review Buyagift have been far more sympathetic and an extended voucher has been issued so perhaps the heading should now read "delayed compassion for ill health" But in any event Buyagift have now done the decent thing so I am happy

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