Bottled & Boxed Reviews - www.bottledandboxed.com

★★★☆☆
3.4 / 5
57% of users recommend this
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Latest Reviews

★☆☆☆☆

“Terrible company & worse ‘customer service’!!”

Written on: 16/10/2017 by DanniiJ (1 review written)

Do not use this company!!!… Read Full Review

Bottledandboxed's Response to DanniiJ's Review

Written on: 16/10/2017

Hi, We are in communication with UK Mail as to why they failed to deliver your order on Saturday. Sadly while we do accept responsibility and do whatever we can to resolve delivery issues we do not own the delivery company. We do personally check on Saturday mornings that all of our parcels are out for delivery on the van. This was the case with your parcel. We did not receive any further updates from the courier until this morning. I understand that you have spoken to the office and that a full refund is being arranged. Rest assured we will be taking this up further with UK Mail as to why this delivery failed. Once we are fully aware of the circumstances we will be back in touch. Please accept our sincere apologies and assurances that we do everything physically within our power to ensure our Customers are happy. I absolutely understand your disappointment and frustration. Please view your tracking details on the UK Mail site and you will see that your parcel left us on time and was showing as "out for delivery" on Saturday. I am happy to discuss this with you further should you wish to do so. If so please contact me on the office number and ask for Steve, Managing Director.

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★★★★★

“amazing company”

Written on: 17/06/2016 by gamble (1 review written)

Dealt with an agent, she phoned me up because of problem with delivery company she was so helpful!! She is a massive asset of the company and deserves a Payrise! Will definitely use again and recommend, excellent communication!! Got the website on my favourites!! Saint smart repairs LTD… Read Full Review

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★★★☆☆

“Ditch the Courier”

Written on: 03/11/2014

Our order was due to be delivered on 29th October. However, by approx 7pm that evening we were still waiting. We checked Yodel Tracking and it said that the parcel had been returned to depot - delivery not attempted. I emailed Bottled & Boxed that evening and was emailed back in the morning to advise me that it would be looked into. They then contacted me and said they had been calling Yodel all day but the phone wasn't answered. The lady was helpful and took home the telephone numbers and… Read Full Review

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★★★★★

“Simple”

Written on: 15/05/2014 by Makhiu488 (1 review written)

This was a straight forward transaction, Delivery was as instructed On time I sent it as a gift for my son, he was delited… Read Full Review

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★★★★☆

“Helpful and there is real people on the phone.”

Written on: 22/04/2014 by fhHolloway270 (1 review written)

I ordered a gift of champagne and chocolates to be delivered on a Monday as a gift for a wedding, at first it was not delivered on the Monday. But after looking in to this it turns out I had given the wrong post code. this was corrected and reattempted and delivered the same bay. All dealt with, in one phone call. It is allays nice to know you can phone a real person on the phone. The site was a bit slow at points but im glad i ordered as, they did what they said they would do… Read Full Review

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★☆☆☆☆

“Inefficient & Poor Customer Service”

Written on: 20/02/2014

Champagne was not delivered to the recipient on the correct date and Boxed & Bottled had to be contacted several times before it was finally received. Boxed and Bottled blamed their delivery company and refused to accept responsibility. Very poor customer service, and I would definitely not use them again or recommend their company to others - The company also appears to trade under 3 different names? - Drinx.com, Champers Direct & Bottled & Boxed???!!!… Read Full Review

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★★★★★

“Fantastic Range Of Champagne Gifts!”

Written on: 02/09/2013 by Mattpx3 (1 review written)

I brought a Champagne gift for my Mam who lived in London, I live in Newcastle, I was a bit sceptical at first but the gift was a good price, and delivery was made on time. So I was happy, Most importantly my mam loved her present. I will use this service again… Read Full Review

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