Baskets Galore Reviews - www.basketsgalore.co.uk

★★★★★
4.7 / 5
95% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Baskets Galore www.basketsgalore.co.uk - Ask a question now

Media Gallery for Baskets Galore www.basketsgalore.co.uk

Baskets Galore www.basketsgalore.co.uk
Baskets Galore www.basketsgalore.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“excellent prompt service!”

Written on: 06/09/2014

Great selection and very efficient. An ideal thank you gift and the enclosed card was perfect. wIll definitelay recommend to friends and family… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Brilliant surprise!”

Written on: 16/08/2014 by aeh1819 (1 review written)

We received a lovely basket from our family in the States. I'm always looking for a good gift basket company, so I'm a little annoyed my sister-in-law discovered Baskets Galore before I did, but very, very pleased we both know now! Our basket included beautiful fruit, top quality sweet and savory treats, and a gorgeous plant that we'll enjoy for quite some time. We received our basket as a gift, so I haven't yet ordered directly from Baskets Galore, but after enjoying this special surprise… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Surprise ruined ”

Written on: 15/08/2014 by Braxton176 (1 review written)

I ordered a gift for a colleague who is gone on maternity leave , It was the special delivery girl basket, first of all I got notification item was delivered but I got no text from the recipient to say it was received. I had to contact my colleague to see if she received it the next day she replied no (this was supposed to be a surprise) I called Baskets Galore and was told they would look into it with the courier. In the meantime they came back and said it was delivered to the correct address… Read Full Review

Basketsgalore's Comment

Written on: 18/08/2014

Hi. We are so disappointed to see your comments. As you are aware this was an unfortunate mistake by the Parcelforce driver who delivered to the wrong house, and an electrician working there signed for the package. As the time we spoke we were unaware that delivery was made to the incorrect house. After checking and finding out that she wasn’t in receipt of the package we immediately contacted Parcelforce to make them aware of the mistake. The driver then drove straight back to recover the package, but unfortunately no-one was at home. He carded the house explaining his mistake, and the lady living in the house very kindly offered to drop the parcel to the correct house the next day on her way home from work. Delivery was 2 days late, and for this we have sincerely apologised.

Regarding your comments about the quality of the gift basket itself, we are completely shocked and dismayed. In 12 years of trading we have never received such derisory feedback about any of our products. Our baby baskets are filled with the highest quality clothing made by premium British manufacturers such as Frugi Organics, Olive & Moss Design House London and Natures Purest Organics. Our toys are made by world famous, top quality manufacturers such as Lamaze and Gund.

The adjectives you have used to describe the basket are extremely worrying. As such I would welcome the opportunity to see the photographs of which you speak, as the Special Delivery Baby Basket is a luxury item and I would question if the photographs are of the basket we sent.

As Basketsgalore it our policy is to exceed our customer expectations. We were aware that the delivery service provided by Parceforce was less than satisfactory, and had endeavoured to rectify it for both you and Helen. Had we been aware of your disappointment with the basket we would have done everything in our power to resolve it to your satisfaction. As such we trust you will not mind if we contact you privately to discuss.

Kind regards, Lauren, Customer Care.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“super duper hamper”

Written on: 29/07/2014 by annedalzell (1 review written)

I have ordered Baskets Galore hampers for a few of my friends and family over the years for a number of reasons including I like supporting local businesses and their website is so easy to use and accessible. Added to that the products seem of the very highest quality and are fantastically priced so I knew I was on to a winner. When I received my first ever Baskets Galore hamper in the post for me and my little family to enjoy I was really, really excited. It arrived the next day, was… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent choice”

Written on: 23/07/2014 by ColetteJones (1 review written)

We wanted a gift for a poorly relative but struggled to find items that were suitable until we visited the baskets galore web site. The choice was fantastic and we managed to order a lot of suitable items… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“SCANDALOUS”

Written on: 23/07/2014 by Clark482 (1 review written)

I sent my poorly mum a get well basket recently which was delivered super quick. The basket contained some mind puzzles, sweet and saviour treats and a book called Scandalous. I'm still not sure whether an eighty four old woman should be reading such a book, surely not great for the old ticker!! Anyway, she absolutely loved the basket of goodies especially the book! Would definitely recommend and will definitely use again. Many thanks Baskets Galore for putting a smile on my mum's… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great selection to choose from and excellent service!”

Written on: 14/07/2014 by regc (1 review written)

As we are from Australia and our daughter is in London, the choice for a birthday gift was made easy from the wonderful selection available. we were so impressed with how our order was tracked and the prompt communication that was transmitted to us. The service before and after, acknowledging the delivery and receipt of our gift on time was brilliant! I have to say there is nothing not to like and we will most definitely be using Baskets Galore again. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic Basket I love it ”

Written on: 11/07/2014

Quick delivery, and beautifully decorated and wrapped. Will definietly use again and suggest to friends!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic service”

Written on: 05/07/2014 by Dayyo474 (1 review written)

Hamper was ordered and delivered in 24 hours! What a great service! Thanks… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic”

Written on: 25/06/2014 by TerrenceRice (1 review written)

The basket was by far the best value of similar products that I found, the delivery was super fast and the recipient was left speechless with delight at the gorgeous hamper. Would totally recommend and will definitely use again have bookmarked this site for future use. Thank you soooo much :)… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great website! :-)”

Written on: 10/06/2014 by Alexluff28 (1 review written)

Love this website as something different to give for a gift. i have bought a few baskets and my family have always been so pleased with them! The first basket was for my mum in hospital and she was over the moon as all fresh fruit and some choclate. The second basket was the cheese and wine basket which my dad loved as it had all his favourite treats and something nice and different to give on fathers day. I would definitely recomend this website and will continue to come back and buy more!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Baskets Galore Brunch Hamper”

Written on: 09/06/2014 by PatriciaPerfection (1 review written)

I have ordered online from Australia for delivery in UK on three occasions and Baskets Galore are outstanding in reliability, value,variety, quality of products and presentation. I cannot fault them in any areas. They are a relatively small company that provide caring and personalised service. They are also able to contacted if any help is needed in the buyers choices. Congratulations Baskets Galore.. The recipient of my latest gift, took her hamper to the London zoo as part of a night picnic… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Uneasy at first but finally pleased”

Written on: 04/06/2014

Wanted to express appreciation for favors done by National Trust staff at Little Moreton Hall. Was going to send something from the US but found prohibitive cost and problems involved. Checked out four UK sites and found Baskets Galore to be more reasonable and flexible for a custom basket. Because I made an error in my email address, I could not log in to check progress but the basket was delivered as originally promised, even before I finally made contact with BG. Ordered Thursday evening… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“It was a surprise and my dad loved it.”

Written on: 03/06/2014 by Alexus417 (1 review written)

He loves fresh fruits and the birthday cake that was included just " put the icing on the cake". My dad was surprise as much as he was grateful for getting exactly what the doctor ordered… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Baskets Galore wonderful”

Written on: 28/05/2014 by juliekinsey (1 review written)

Excellent service. Basket delivered next day (paid extra postage). Baby hamper looks classy and understated, with nice quality items… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“AGE MATTERS BIRTHDAY BASKET”

Written on: 23/05/2014 by dsmreviews2014 (1 review written)

Sent this gift basket to a friend on his 60th birthday. The basket was well received and he was absolutely delighted with all the products especially the M&S birthday cake. I would certainly use this service again. Easy, straight forward and secure transaction. I would certainly recommend Baskets Galore… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“unique gift!”

Written on: 22/05/2014 by deemama (1 review written)

I Was truly overwhelmed to receive my gift, I've just my second operation for cancer, a mastectomy and have been receiving lots of flowers, however this gift was truly unique. It contained a variety of items, a book and magazine to keep me occupied, a welcome distraction from cancer literature! A tasty box of chocolates to treat myself to while chilling with my read, a lovely scented candle to relax me and decadent beauty products to pamper my poor body with!Thankyou very much for my basket… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“lovely basket,fantastic present”

Written on: 15/05/2014

arrived home in Scotland on Monday night from New Zealand after visiting my son and his wife and two grandchildren. Two days later a parcel arrived at my house welcoming me back home and thanking me for a great holiday with them. i was very pleased with the lovely presentation basket, everything was first class, i would definately order from this company… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Not delivered on right day”

Written on: 15/05/2014 by Carter476 (1 review written)

I am not happy at all with the service I got, I paid extra for Saturday special delivery when my sons birthday was, and sent it to where he was staying till Sunday night, and it didn't arrive. As food it is totally useless now, I need to get a friend to forward it on to his university. Total waste of time and money, not to mention my son received nothing on his birthday. If a customer pays extra for Saturday delivery that is exactly what they should get! Totally unhappy customer. Karen Gibb… Read Full Review

Basketsgalore's Comment

Written on: 15/05/2014

Hi, we were most disappointed to see you had submitted this review despite our emails to explain that unfortunately you did not in fact select Saturday delivery. Delivery was attempted on a next working day basis (Monday) & then we followed up to arrange a Tuesday delivery attempt when we noticed no-one was at home on Monday to sign for it.

We apologised that there had been some confusion on your part, but unfortunately when your order was placed you had only selected "Next Available Day" and not the “Saturday” upgrade. This meant you were not charged for a Saturday delivery either.

Unfortunately as the Saturday option wasn't selected (and therefore not charged for), the system didn't flag it as needing to be upgraded to Saturday & delivery was attempted on Monday as per our delivery terms.

You also mention delivery being up to a week late & that you had to get a friend to forward it onto his University. Our Customer Service Team in fact contacted your son when they noticed no-one was at home on Monday to sign for the gift. They were then able to change the delivery address to a more convenient one for him & the gift was delivered the very next day, Tuesday.

We also wrote to assure you that all the contents would be fine for consumption and so they would not be wasted. We trust he is now enjoying the contents & that you can now appreciate our level of Customer Service. If you ever need to check any details on an order please just drop us an email. We respond very quickly & can make sure it is scheduled for your preferred date etc.

Many thanks, Chloe @ BG

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“Big help with delivery!”

Written on: 15/05/2014 by Rogers293 (1 review written)

We had a few challenges with the delivery of our basketsgalore fruit & muffin basket. When I contacted basketsgalore customer service, they were most helpful, and the basket was located and made it to our daughter successfully. The basket contents were delicious. If it wasn't for the help of customer service, we may not have had this happy ending. Their support was very much appreciated… Read Full Review

Report this review
Was this review helpful? 0 0
overview