They are cheater

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The Surpriser - www.thesurpriser.com
★★★☆☆
2.8
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nadim_azami's review of The Surpriser - www.thesurpriser.com

“They are cheater”

★☆☆☆☆

written by nadim_azami on 22/05/2013

It's regarding order #3147, i ordered one flower and one cake. Surpriser surprised me by just sending one cake and no flowers. the cost of the flower was 500 rs and for cake also was 500. Upon contacting and following them up, they said that as the flowers were not available so they delivered a bigger cake and they wont make any refund. What a service? Do you think it's ethical to make the changes in order without contacting the customer and without having consent from him. I must say, Very pathetic service....i can share whole communication if someone

  • 1100

    Goods purchased & cost

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    Delivery

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  • Quality of website

  • Value For Money

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Deepthi's Response to nadim_azami's Review

Written on: 20/09/2013

I have experienced something totally different with them. I am from Canada and ordered something for my parents. They delivered the order on the same day and the products were good and fresh. My parents were thrilled to receive this surprise. Such good service and fast delivery is a boon to people like us who live far away from our families and want to reach them on important occasions. will surely order again very soon...cheers!!

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