Don NOT use

Prestige Flowers - www.prestigeflowers.co.uk
★★★★☆
4.2
85.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Prestige Flowers - www.prestigeflowers.co.uk

“Don NOT use”

★☆☆☆☆

written by on 20/11/2012

Ordered flowers 3 weeks in advance for my mother's birthday. Not delivered on the day - I was not told there was a problem.

Looking further the flowers went to the courier the day before due delivery date and have no been transported around various couriers depots for the last three days!!!!

I have tried contacting the Prestige and delivery company (Yodel), whilst to be fair I have had a reply (albeit slow) all they say is sorry, should be there soon.

this is totally unacceptable, has ruined my Mum's birthday and I have had to order new flowers from elsewhere, as even if these ever turn up they will be dead!

Flowers finally arrived 2 days later, the roses were totally dead and the rest of the bunch had seen much better days - my Mum was so upset. I sent another email to the company who still refuse to give refund, only offering another bunch of flowers. Why would we want another delayed and dead bunch of flowers? Never mind the fact I have already had to purchase another bunch from elsewhere.

  • Goods purchased & cost

Daisy58's Comment

Written on: 21/11/2012

write to directors for refund! Took me 6 hard weeks of emails and threats of legal action to get a full refund. Write a letter to director of the company (name removed) , under the supply of goods act 1982 you have a case! Keep a record of details and photographs all helps your case! Don't let them rip you off like they tried to do to me and many others!

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Daisy58's Comment

Written on: 21/11/2012

I have started a page on Facebook for all unhappy customers to offer support which is what their customer services lack. Please join and offer your support.

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Alisonlones's Comment

Written on: 22/11/2012

What is the page called? Struggling to find it

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Daisy58's Comment

Written on: 22/11/2012

Prestige flowers unhappy customers.
Hope this helps and look forward to meeting you on there x

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