Disappointed customer

I am a first time customer and ordered some flowers with a glass vase for my mum for her birthday. I put in the order on the 1st December to be delivered
for the 7th December. I paid for the order and the delivery charge.
My mum never received the order. She even looked all around outside just in case she hadn't heard them knock and they were left in the garden.
My sister told me that the flowers hadn't arrived that day. I left it one more day to see if they would arrive but never did.
What really upsets me is that I have emailed the company several times and only received 2 standard emails saying that they had received my emails and someone will be in touch soon. I am still waiting even though payment has been taken for the flowers, the glass vase and the delivery.

As I said in one of my emails all I want is for acknowledgement that there was a problem and an apology to my mum with her flowers as i feel that i had let her down by her not receiving her flowers for her Birthday.

I will not be using this company again and I certainly would not recommend this company especially if you do have a problem and you can't get anyone to help solve it even though your money has been taken

All I want now is my money that i have already paid back!!!