What a cheek!

Click here if this is your business
★★★☆☆
3 / 5
From 4 reviews
50% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Katts's review of Next Day Flowers www.nextdayflowers.co.uk

★☆☆☆☆

“What a cheek!”

Written on: 21/11/2012 by Katts (3 reviews written)

Ordered a pretty lilac flower selection for my mother-in-law for her 80th birthday. They looked NOTHING like the picture, not even the same colour or flower choice!! I emailed my complaint to Next but was told nothing was amiss & they had delivered to my order. I then rang & asked to speak to a manager, they told me they had spoken to their supplier & they were the right bouquet. I then sent them a photo & a copy of my order - ONLY then did they believe my complaint, apologised for the excuse of a bouquet that was sent and refunded my money. I am still angry that they upset my mother-in-law's special day and didn't believe my complaint! Shameful customer service - Interflora from now on ...

  • Lilac Bouquet

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0