No delivery at all

Click here if this is your business
★★☆☆☆
1.5 / 5
9% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Marks and Spencer Flowers www.marksandspencer.com/flowers

★☆☆☆☆

“No delivery at all”

Written on: 11/02/2014

My friend ordered flowers from M&S for her Son in Laws Parents celebrating their Diamond Wedding Anniversary. As a valued M&S cardholder she had no reason not to trust them to deliver on time. However on the day they were due to be delivered she received a phone call from M&S saying they couldn't be delivered for a further two days!! She stated that was unacceptable and cancelled the order, and then had to pay more a substantial amount more money to have same day delivery from elsewhere.
Disgusting treatment M&S , seems this is an ongoing problem, perhaps they need to re think their suppliers??

So, what will M&S do when my friend writes a letter asking for compensation, we wait to see???

  • Flowers £40

    Goods purchased & cost

  • Up to a week late

    Delivery

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0