This is their customer service at it's worst

1.4 / 5
11% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Leebournemouth's review of Interflora


“This is their customer service at it's worst ”

Written on: 28/03/2014 by Leebournemouth (1 review written)

Still cannot order flowers so called the number tonight
Have been in hold from 7.30 until I hung up at 8pm!
Disgusting service and has cost me nearly as much as the flowers I was sending
I would like a call and a full explanation From a supervisor on (number removed) as soon as possible as to why I'm receiving such apauling service

Sent from lees iPhone

On 26 Mar 2014, at 23:09, Quality Assurance TeamB wrote:

Dear Lee

Thank you for your email to Interflora.

Please accept our sincere apologies for the problems you experienced when you used our website and for the disappointment and inconvenience this has caused yourself. At Interflora we are always happy to receive feedback from our customers regarding the website as it helps us to improve this service in the future.

Thank you again for bringing this to our attention and please do not hesitate to contact us again if you have any further queries. You can do this by e-mail at quality.assurance or by calling our customer contact centre selecting option 4.

Kind regards

Interflora Contact Centre Advisor

From: Lee 
Sent: 26 March 2014 18:17
To: Customer Services
Subject: Very disappointing

I am trying to order some flowers with a promo code as you can see in the pics but every time I try it says invalid code
Very disappointing and in my view a compleat scam just to get people to use your site
Why send out special offers then don't slow customers to use them in disgusted by your company's idea of deceiving customers in such a way and will be posing the pictures on face book to warn others

'With Interflora you're there.'
Say it with flowers: Visit your local florist

P Please consider the environment before printing this e-mail.

This email, and any attachments, is confidential and may be privileged. If you are not the intended recipient please immediately notify. The contents of this email should not be disclosed to any other person nor copies taken.


  • Couldn't even order

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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