Poor quality product, but excellent refund.

Flora Queen www.floraqueen.com
★★★☆☆
2.7
From 626 reviews
43.0% of users recommend this

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curdie's review of Flora Queen www.floraqueen.com

“Poor quality product, but excellent refund.”

★★★☆☆

written by curdie on 08/05/2012

Looking at the poor reviews below (after placing my order) I was sceptical as to whether theis company was legitimate.

The flowers however were delivered on time to Australia (ordered from the UK) - well done, but the quality was very poor and did not look 'as advertised' (there were far fewer flowers - less than half those on the picture online).

After a few emails, where it was agreed that the product delivered was 'completely unacceptable' by their Customer Services, they agreed a refund (first a 50% refund then a full refund on my insistence).

After waiting the '5-7 days' that they quoted, i recieved a full refund on the 7th day (after one final reminder to them.

Overall, I cant fault their customer service however I would suggest that the quality of the product will rely heavily upon the local florists they have within their network.

Use at your own discression.

  • €76

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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