Very poor service

Bloomex www.bloomex.ca
★★★★☆
4.3
89.0% of users recommend this
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PatriciaP235's review of Bloomex www.bloomex.ca

“Very poor service ”

★☆☆☆☆

written by PatriciaP235 on 12/12/2017

My daughter ordered flowers for my birthdays. Bloomex delivered the flowers before my birthday instead
Of the agreed date. I was in the house when the flowers were delivered. The delivery service did not knock
At the door. I actually heard him drop the box of flowers on my cement door step. The glass case
My daughter bought was broken. The glass case was wrapped with ONE piece of bubble wrap.
One piece of tissue paper around the flowers. I took photos and sent them to my daughter. When she saw the photo she told me
That they were not the flowers she ordered. Bloomex would not give her money back and said
They would resend the order.
5 days later (today) second bouquet delivered. There was NO vase and Bloomex sent the same bouquet. Although
There was 2 less red roses, 5 less baby red carnations and No large daisies.
This second bouquet had 12 less flowers and no vase. My daughter contacted Bloomex again and no refund.
I also have an account with Bloomex but will Never order from them again.

Hope this helps other people cause many times we send love ones flowers and our love
Ones never complain so we never know if what we ordered and paid for is exactly what we ordered and paid for. So
Beware with this company. Poor customer service and quality of flowers.

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

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Patriciap235's Response to PatriciaP235's Review

Written on: 12/12/2017

One other thing I forgot to add to this review is my daughter paid for a greeting card and Bloomex did not include a greeting card and instead wrote my daughters birthday greeting on the back of the 15% off coupon . I believe the reason this company has good ratings is people who receive Bloomex flowers don’t complain to the sender and instead just say thank you for the bouquet and the sender is satisfied. Beware of this company. Thank you .

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