Tiny bunch of flowers for £19.99 I could have got the same bunch from a garage for less than £5! Also advertised with a free box of chocolates which were not delivered. The response I received is they were sent out so pretty much tough luck. Also advertised as 100% satisfaction guaranteed which is laughable. Terrible flowers terrible service

i bought a bunch of Asda Flowers for my Mam and they where half the size they said they would be and they were all wilted and lasted 1 day i tried to complain with e-mails to various Asda sites and to this day i have never had a reply not one!!!! never again.

Received a present of flowers from a friend and they arrived and proceeded to wilt and die within 2 days. On complaining to Asda they said they would resend another bunch on a day of my choice. They didn't keep to the date I requested and they arrived in my absence and were once again in a terrible state. I complained again and received no response.

This took four days from despatch to reach me. The packaging was very poor. It came in a box about 4 times bigger than the plant. The plant had come out of the pot and was loose inside the box. The plant was dry and several stems were broken. It had not been fastened securely inside the box and had been badly handled. According to the relative who sent it, it should have been a next day delivery.

I ordered a rose & lily bouquet for my mums birthday, at a cost of £32.00, the bouquet was meant to be a 'supersize'! On arrival, the bouquet was very small & the roses were in full bloom & only lasted 2 days before they had to be thrown away! I was extremely disappointed & annoyed with the quality & price that was paid for a very poor bouquet of flowers! I complained to customer service but they didn't want to know! I won't order any flowers from asda again!

I ordered flowers for a mothers day gift to be delivered to her home address. In error I got one digit wrong in her post code although not sufficient an so as to be an excuse not to deliver the flowers. The flowers arrived at my mother's two days after mothers day and we're in her words 'PATHETIC & DISGRACEFUL". I complained and was told espite having the delivery driver having my mothers address, the error in the postcode was the reason for the delay. I feel this very poor service and feel that Asda did not use their best endeavours to locate my mother's address within the time scale agreed. In addition to this the quality and the condition of the flowers were awful. I was given a 20 per cent discount as a gesture of goodwill leaving my mother very disappointed. I will never use asda flowers again.

Received flowers from family members for my 50th Birthday. I'm to embarrassed to tell them that they wasted money. "Bouquet" arrived packed in big box and was appalled to find, what appeared to be their standard £5.99 bunch of flowers - 2 roses, 2 Chrysanthemums & 3 pink daisy type flowers- with the bottoms wrapped in, what looked like a small wet nappy. Box says Spring Dream - checked their website & neither description nor illustration in any way match what arrived - and they charge £24.99 for this?? No wonder they pack them in a box. Totally shocking. And as for the "personalised card" - standard computer print, all words together, no punctuation. Quite possibly the worst flower delivery I've ever had.

Ordered flowers for my mum for Mother's Day 9 days before Mother's Day and realised it had my address as delivery address. The offices were closed from 5pm Friday evening until 9am Monday morning so I couldn't rectify IT straight away. However, I rang on Monday am and eventually got through to customer service at lunchtime to then be told that I couldn't change the address as I needec to give 5 working days notice to change order. I explained that I had tried ringing all morning as they were closed over weekend and explained that the website did not give me an option to change delivery address. They still would not help me or let me cancel the order. Very unhelpful!! When the flowers arrived, they looked pathetic, tiny bouquet. I received much nicer flowers from my little boy from Aldi for a 1/4 of the price. I was actually glad that my mum did not receive these flowers as they were awful. A waste of money! DO NOT USE ASDA FLOWERS!!!!

My son ordered Mother's Day flowers for me which arrived at 6pm on Mother's Day. What a disappointing bunch of wilting tulips already shedding petals and a couple of small carnation sprays which were dry and battered. I was so disappointed. Come on Asda deal with the complaints!

Order went through on own address so ended up buying myself flowers that I didn't want as they would not change address even though I phoned straight away. I was shocked with what they delivered,I had bought the Same bunch two days before for ten pounds and was charged £26 for free home delivery, how do they explain that one,I would like a refund but as usual there is no one to talk to. Disgusted with asda.

Ordered flowers for Mother's Day. I had to ring up and cancel my first order, as the website is so unclear that I had my own address as the delivery address. Managed to get a refund and reordered the flowers to be sent to Mum (this was the Tuesday before Mother's Day). I made Mum stay in the house all day yesterday, thinking that she'd get a lovely surprise - I called her at 10pm to ask if she had anyone bring her anything - nothing had turned up. So as far as my Mum is concerned, I didn't get her anything for Mother's Day. I ordered flowers for my Gran on Saturday afternoon from iflorist - they arrived Sunday morning, and were half the price! I'm more than disappointed. Won't be using Asda again.

Absolutely shocking customer service one of the worst experiences I've had. Website is not intuitive once I had placed the order it was automatically given my own. Address as the delivery address. Tried to rectify this as soon as the order went through but customer services lie when spoken to in the phone and email service is extremely slow so I now have flowers I don't need and have had to order from a better company

I ordered some flowers from the Asda web site to be delivered on my girlfriends birthday, they arrived 3 days late!!! They were all frost bitten and looked half dead. I have emailed Asda 5 times and phoned a number of times, I can't get to actually speak to someone and they have never replied to my emails. Just be aware!

Ordered red and white carnations for my friend for Christmas, because that is what she likes, and only red were delivered. Not quite the same effect.

A really good friend sent me a bouquet for my 40th birthday from Newcastle to me in St Albans. They were packaged well, although the delivery man left them outside my house next to my bins because I wasn't in to receive them. When I unpacked them they looked a little dishevelled but I hoped they would perk up after some TLC. However, they didn't and after a few days began to die. I complained to ASDA flowers only to be told it was my fault as I obviously was a complete idiot and didn't know how much water to give them!!! How completely insulting. NEVER buy flowers from Asda you may as well chuck your money in the bin oh and insult yourself whilst doing it!!!

I ordered a bouquet for my great aunt. I they didn't arrive. I rang asda's to ask what had happened, they looked into it and didn't no what had happened but offered a refund or to have them resent. I would of liked a gesture of good will or an up grade on my flowers for this as the flowers were ment as a gift not a disappointment. My Aunt is in a home so little things like flowers really make her day. On this occasion all she got was disappointment :( I have used a different florist before but thought I would try a change. I think I will be going back to the old one, I won't be using asda's again.

Flowers were ordered 21 march 2014 for Mother's Day and they have still not arrived it's the 2 April spoke to head office who said there can't understand why they weren't delivered. Most unhelpful and said they would re deliver. Still waiting. Would not recommend this asda to anyone. Don't waste your time or money tomorrow I will be demanding a full refund. Really upset and disappointed :( didn't want to give them one star but had to as it won't proceed on here.

Ordered a £45 bouquet for Mother's day thinking the flowers delivered would resemble the picture on the website - how wrong was I. The flowers were wilting and looked like they'd been stored for days without water. Called customer services who asked me to email pics which I did. They advised me to stand the flowers in water for 28hrs and if there was no change I would be eligible for a refund. I'm grateful I'd not decided to have the flowers delivered direct to my mother. I will not be using the service again. My advice to anyone considering ordering online flowers from Asda -purchase in store as the flowers are of superior quality.