This company are a bunch or rip off merchants. I sent my DVD's in early End of July what a palaver that was. Instructions say put into 2 boxes. However they have a maximum load per box of 10kg. I needed 3 boxes but they only sent a label for 2. So I had to traipse al the way home with one box await another label (which came quick) Then go back and post the other box. DVD's received 5th August. As per usual DVD's which where perfect condition suddenly found themselves damaged. The fact that they where the most expensive ones was not a coincidence at all. I found myself doing the "Payment is made within 9 days" dance by sending an email requesting my cheque with the "where having trouble printing cheques" reply. Then lo and behold my cheque has been sent on the 17th September. Really did you really send the cheque? I think not. The auto response to email does not happen, they are very slow to reply (unless they want you to send your DVD's then you get one before you send it) No wonder they have no phone number on their website. I think that most of the good reviews on here could be made up some are decidedly dodgy. A quick one line to say "the company is great". "They sent my cheque the next day" Please do you thinke we are all stupid WEBUYDVDs.co.uk? Oh sorry you do because we did send you our DVD's and foolishly expected a payment. Luckily I had sent the majority of my DVD's to ZIFFIT who conducted themselves in a very business like manner and paid monies into my account within about 10 days from start to finnish. It's only £40 but it's not the point it's the principle. Now I am going to join a long list of complaints to the Sunderland area trading standards.