Tesco direct 2 orders, 6 months apart & probs with both!

The first order was a very large one for nearly £2,000 as it contained items for the up coming arrival of our baby (nursery furniture, baby bedding, bouncy seat, bottle sets, moses basket etc.). Some of the items arrived on time, however a large part never arrived and after contacting Tesco Direct about 11 times on the phone over the period of a couple of weeks (being heavily pregnant and getting more and more anxious as to whether the items would arrive first or the baby!) we finally managed to get a refund - during the previous 10 phone calls it just seemed to be impossible to get the message across that items were missing, we were promised call backs that never appeared, replacement items that never arrived and refunds that again, didn't appear. Ok, so I chalked that one up to experience and as the double clubcard offer is on, I wanted to order a few more bits and bobs for our now 4 month old.... well, order placed, great....delievery date given, fab... items arrived before delivery, horray...and then.....we had an item missing :( I immediately phoned customer serivces and spoke to a gentleman who told me that the item was being sent separately and would be with me by Monday.... It's now Tuesday evening and guess what?..yep, no sign of the item. Just phoned Tesco customer serivce again and they did apologise but didn't give any explanation, have just offered to send out another to arrive by Thursday. Finger's crossed!!! As an aside, used the Tesco clothing website and it was a brilliant experience - no problems at all and a huge contrast to the direct. Tesco, think you need to send someone from the clothing side to sort out direct.