Terrible Customer Service & No Contact

Click here if this is your business
1.7 / 5
17% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Kazuki's review of Not On The High Street www.notonthehighstreet.com


“Terrible Customer Service & No Contact”

Written on: 13/12/2012 by Kazuki (1 review written)

Absolutely will not use this website again. The customer service, or lack of, is a joke. There is nobody there to answer your questions as NotOnTheHighStreet are very simply a go-between for the seller and the buyer.

If you have any problems with delivery (once again - or lack of) then NOTHS will do absolutely nothing to help. They will wipe their hands clean of the situation as it's between you and the seller, they're "nothing to do with it".

I ordered an item, did not receive any contact at all from the seller for 10 days, so I chased an update - I received a response the next day with a picture of my order (it was a personalised item) so I confirmed this and requested a delivery date, never to receive another response.

I have requested cancellation of my order but from the look of things, I can't imagine I'm a) ever going to receive a response or b) ever going to receive a refund.

NOTHS is a way for a seller to sell something without having any comeback whatsoever when something goes wrong. I will not be using them again and I will certainly not be recommending them.

In this particular circumstance, the seller is Rosie Robins - a personalised poster seller who apparently does not like to communicate with people who are paying her £45 a time for the priviledge of her printing out an A4 piece of paper with words on (and not even framing it!).


  • Personalised "Likes" poster - £45

    Goods purchased & cost

  • Still waiting


  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0