Nightmare to return!

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I Want One Of Those www.iwantoneofthose.com
★☆☆☆☆
1.2
From 428 reviews
7.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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kiMorrow448's review of I Want One Of Those www.iwantoneofthose.com

“Nightmare to return!”

★☆☆☆☆

written by kiMorrow448 on 08/01/2017

Beware, items are wrongly described/advertised which you wouldn't know until you have received the item! and if you want to return for a refund, your life becomes a hell!

  • Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Cottonkitten's Comment

Written on: 06/02/2017

Have just received a very, very poor quality item (the kind of thing you might win at a fairground), which I purchased for £50, I completely agree with this. I want to return the item, but there is NO:

A) Telephone helpline
B) Online chat facility to get advice
C) Return information/label included in the package, or even instructions on how to return an item

Additionally, when I did find some instructions on their website, it involves 'contacting' the customer services team by using the online form, then waiting at least 24 hours for them to reply..

They also state that they only return 'unopened' items. This is very frustrating and surely not legal? How are you supposed to decide if you want the item or not if you can't open the box to take a look?!

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