written by AlyssaHorton205 on 09/01/2020
Worst company Ever, Don't use you might get your goods next Millenum Poor Service My Elderly parents waited in a whole day and then promised the second time, cancelled 40 mins before delivery unacceptable Very Poor
written by on 19/02/2016
I called the Christchurch store at 9.15am this morning, from Ireland,to see if they could provide "a same day delivery" for a new fridge freezer to my 84 year old mother. It was duly delivered and installed by 2.15pm with the old model removed. I have to commend the person I dealt with because it was he that went the extra mile and made it happen. From the moment he answered the phone he was welcoming, polite and very professional. A 5 Star service indeed. Its a very BIG thank from me.
written by AgustinBlake1968 on 23/09/2015
The worst company I have ever dealt with.i will never use them again
written by miAyers168 on 05/12/2014
a panasonic camcorder in pc world christchurch is twenty pounds cheaper than purewell electrical
written by Alizaq241 on 23/03/2014
I purchased a samsung smart TV from purewell electrical and had it fitted from their installation team. they were excellent and had great knowledge also help with setting up wifi and dvd, sky e.t.c. All I can say is from start to finish I was very impressed with quality, service and knowledge of products.
written by RISKMAN on 19/03/2014
Ordered on Saturday delivered and installed on Wednesday - exactly when they said they would - and the pre and after dales service is fantastic cannot rate them highly enough - Customer Service 100%, Pricing 100%, Delivery when they said they would 100%, installation high quality and nothing was too much of a problem 100%. First time also in nearly 70 years that my initial phone call got cut off (don't you just hate Vodafone) but before I could try again they were ringing me to apologise (not actually their fault - see above) and talked me through everything - got to Store and the same gentleman was there to help in any way he could - Well done Purewell, Currys, B&Q and all the rest take note I shall be at Purewell in future. A very happy, satisfied customer who has been made to feel valued - Thank you
written by on 05/02/2014
Purchased two tv's from this company and was very helpful and friendly when taking the orders. One TV came incomplete and the other one with a faulty power cord. Delivery driver left a huge wooden pallet outside my house and took daily phone calls and emails for ten days to get it removed. Returns under the 7 day distance selling guarantee were ignored. When the pallet was eventually collected the driver made me lift it and was abusive. Have emailed the company and tried calling but just get avoided. I'm sure they'll read this soon enough though. Spoke to several employees on several occasions. Would not buy from again! Will look to initiate chargeback and take possible legal action. This is just not on!
written by on 12/01/2014
Was a bit sceptical buying from this company as had never heard of them but I needn't have worried they were fantastic. Ordered at 8.30 p.m. Wednesday evening using the free delivery option expecting my item within a few days. Received an e-mail next morning (Thursday) stating it would be delivered on Friday. Woke on Friday to an e-mail saying it would be delivered between 9.04 a.m. and 10.04 a.m. .....bang on 9.04 a.m. it arrived. Can't compliment them enough, they were amazing....and the cheapest I could find. Will definitely use them again and will recommend them to family and friends.
written by Faye1987 on 10/01/2014
Purchased the Dyson Animal DC59 from Purewell, was £40 cheaper than Tesco and John Lewis. Service was brilliant and efficient, very friendly. Would use Purewell again with no hesitation and have already recommeded to several friends.
written by nickydooba on 16/12/2013
Ordered the Dyson Animal on Friday, standard free delivery, really good service via emails over the weekend keeping me informed and delivered at 9:04am Monday morning, when the email said between 9:04am - 10:04am. Couldnt ask for better service, will definitely use this company again!! Nick Tyne and Wear
written by on 22/11/2013
Was misled and charged £40 over than what you were advertising online !... No apologies for misleading me , or that I had to make a trip back to the shop , I was trying to support local businesses , but after this appalling attitude of the member f staff , and the original day I bought the product the other member of staff , I won't be purchasing anything from you again , left a bitter taste in my mouth , and not trustworthy ...
written by whitey42 on 21/11/2013
Ordered new Dyson 41i and needed to arrange specific delivery instructions, rang them and they put it on a next day delivery with a text to advise of delivery time which was very accurate. Highly recommended on both price and service.
written by TabbyTom on 01/11/2013
Purewell offered this item online at a very good price and it was delivered the next day in perfect condition. A wonderful online shopping experience.
written by on 29/10/2013
Delivery was super quick, & Purewell we're retailing my Dyson handheld at the lowest price on the net!
written by on 28/10/2013
Ordered a Dyson on Friday off the very easy to use website at a very competitive price and had it delivered by Monday lunchtime! I would have no hesitation recommending Purewell Electicalto friends and family.
written by on 27/10/2013
This was the first time I used purwell for a electrical item. Price was very good compared to other online sites.Also free delivery. Kept me informed by email when dispatched and told me a time when it was being delivered to me.It was delivered spot on. Ordered item on Sunday evening .Delivered to my door Tuesday morning.Great service all round Thank you Purwell. Will use you again and recommend you to others.
written by on 26/10/2013
I have recently purchased a Dyson Animal from Purewell. The item itself is quite remarkable. The Purewell Team are not only one of the cheaper online companies but also they are constant with updating order information and swift with free delivery. I will use this comany again for future items they have crushed better known online retailers with their outstanding customer care.
written by on 26/10/2013
The service recieved from Purewell was brilliant - delivered as promised and bang on time - would totally recommend them. I bought my Dyson vac which as yet is unused, however is the genuine article fully boxed with full warrenty. Thank you for excellent service.
written by on 25/10/2013
Bought a Dyson DC 44 cordless cleaner. Price was great, communications very good and delivery super swift.
written by ColletteRednall on 25/10/2013
Easy to use website..great price comparison..prompt FREE Delivery
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